Job Opening: Salesforce Administrator

Now hiring for a temporary REMOTE Salesforce Administrator/Analyst!

This is a temporary position working fully remote.

Hours: Monday through Friday 9am-5pm ET

Key Responsibilities:

• Serve as the internal expert on Salesforce-based customer/member relationship management, providing guidance on best practices for data, analytics, policies, procedures, and business processes.
• Lead business discovery sessions with internal stakeholders, gathering and documenting functional needs, business objectives, and associated value propositions.
• Create, maintain, and improve business process documentation and data usage materials, identifying gaps and opportunities for optimization while securing stakeholder approval for future-state solutions.
• Partner cross-functionally to drive alignment and collaboration when business process changes impact multiple departments.
• Develop comprehensive Business Requirements Documents (BRDs), use cases, epics, user stories, and clearly defined acceptance criteria aligned to the product roadmap.
• Collaborate with Business and IT partners during User Acceptance Testing (UAT) to clarify requirements and resolve discrepancies.

Qualifications:

• Strong experience in business analysis, requirements gathering, and process documentation within technology-enabled environments.
• Working knowledge of Salesforce CRM, data structures, reporting, and analytics capabilities.