Job Opening: Customer Account Representative
Description
CUSTOMER SERVICE ACCOUNT REP (100% in office)
Type: Contract to Hire, M-F 7:00 AM to 4:00 PM
PAY: $21 per hour- increase once permanent
WHY THIS COMPANY: One of the largest companies in their industry, our client offers a small office environment with the backing of a national company.
YOUR DUTIES FOR THE CUSTOMER SERVICE ACCOUNT REP WILL INCLUDE:
Process sales and service orders as received
Schedule installations and service calls
Follow up on service calls with technician and customer
Resolve customer complaints and address concerns
Assist with invoicing of completed installs
HOW YOU ARE QUALIFIED FOR THE CUSTOMER SERVICE ACCOUNT REP:
High school diploma or equivalent required; Associate’s Degree preferred
Minimum 2 years of customer service experience
Construction industry, scheduling or handling service calls experience is a plus
Experience scheduling and working with technicians is strongly preferred
Experience in a business to business customer service environment is a plus
Excellent written and verbal communication skills; strong customer service skills