Job Opening: Reservation Specialist

Remx is assisting our client who offers reservation services to boutique style hotels in finding experienced call center and customer service representatives for a short term project. The ideal candidate will be able comfortable conversing with callers in an organic manner; without a script.

Title: Reservation Specialist
Type: TEMP
Location: Onsite
Address: 2000 High Wickham Pl Suite 300, Louisville, KY 40245
Shifts will be available from hours between 9a-8p.
Training: 8 days. Includes, side by side training, shadowing, and some instructional time.
Dress Code: Business casual
Pay Rate: $19.25/hr.

Summary:
The Contact Center Specialist will assist callers with scheduling reservations by offering an unscripted and unique experience to each caller.

What you will do:

Process all reservation requests, including changes and cancellations by phone, chat messaging, fax, or other channels for all properties.

Determine callers’ needs through active listening and using probing questions to satisfy and sell to those needs.

Maintains a complete knowledge of each property to effectively sell the hotel and its services.

Maintain ongoing knowledge of Graduate Brand programs and initiatives.

Must be able to speak to the brand and answer general brand questions.

Must have the ability to handle guest service issues with proper resolution.

Answer all phone calls using proper selling techniques and maintaining the utmost in professionalism while personalizing each call.

Utilize the sales training plan to upgrade selling skills.

Recap all reservation information and ensure that all reservation policies are communicated effectively with each reservation/call.

Communicate to hotels in a timely manner all special requests and urgent matters.

Navigate technology/tools to find the information the customer needs.

#onsite