Job Opening: Customer Service Agent – Onsite

Location: Onsite

Pay: $17/hr.

 Contracted position  

Hours of Operations: Monday – Friday (8am –5pm)

Title: Customer Service Agent

Job Responsibilities:

• Interface with a CRM-based software UI to update payment status
• Escalate issues to team leads as soon as they are realized
• Make payments via web portal
• Make payments via automated payment processing phone system
• Make payments via conversation with Customer Service Reps at Carriers
• Keep track of workload and progress each day

Requirements:

• Strong attention to detail and a high level of accuracy in data entry and processing.
• Ability to work independently and efficiently in a fast-paced environment.
• Excellent analytical and problem-solving skills.
• Good organizational and time management skills.
• Effective communication and teamwork abilities.
• Ability to handle confidential information with discretion
• Flexibility to adapt to changing priorities and work schedules.
• +1 Previous B2B Service or STRONG Customer Service 
• Previous payment and insurance experience is a PLUS

Please send  resume with this job title in the subject line to: Shawnte.Bray@remx.com