Job Opening: Customer Experience Agent – Hybrid

Location: Onsite Kennesaw, GA

Hybridge Schedule after 90 days  onsite (3 weeks onsite, 2 days remote)

Hours/pay: 16/HR 

• 8am to 5pm shift.

• 10am to 7pm ($0.75/hr. shift differential)  

Job Description: 

• Proactively communicate to all internal and external related parties to exceed customer’s expectations.
• Respond timely and accurately to all incoming customer correspondence along with thorough documentation.
• Receives customers’ requests by telephone, email or chat, analyzes requests, provides information requested or ascertains who best can provide the information, and routes the request to the proper person.

QUALIFICATIONS:

• High school diploma or equivalent
• Minimum 1 to 3 years’ experience in customer service, or related transferable skills
• Customer centric and Internet savvy
• Strong MS Office skills

Professional Skills:

• Superior time-management skills.
• Ability to multi-task and stay focused on critical objectives.
• A positive, can-do attitude is a must.
• Able to work in a fast paced, closely integrated team in which customer delight, communication, teamwork and flexibility are essential.

For immediate consideration, please email your resume to Justice.strickland@remx.com with the subject as “Hybrid CSR”