Job Opening: CALL CENTER REPRESENTATIVE

RemX is seeking Healthcare Customer Service Reps for On-Site opportunities in Plantation and Miramar FL. This in a high volume, call center/customer service environment. You’ll need to be efficient, productive, and thorough dealing with our members over the phone.

• Title: Customer Service Rep
• Location: Plantation or Miramar, FL | ONSITE
• Salary: $17/hour or $18/hour (bilingual Spanish)
• Training: Training is Monday to Friday 9:00AM to 5:30PM for 3 weeks.
   

Primary Responsibilities:

• Provide resolution for customers.
• Serve as single point of contact for customers and build a strong relationship supporting them.
• Respond to and own consumer inquiries/issues.
• Provide education and status on previously submitted pre-authorizations or pre-determination requests.
• Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance.
• Conduct proactive research on assigned member accounts to identify service issues.

Requirements:

• GED / High School Diploma (or higher)
• Call Center Experience helpful
• Minimum of 3+ years of work and/or volunteer experience.
• Health Care/Insurance call center highly preferred!

For immediate consideration, please email your updated resume to Darilys.gutierrez@remx.com with the subject as “Call Center”.