Job Opening: Customer Service – Remote

RemX is working with a client seeking a Customer Service rep for a Remote role in CST.

Job Title: Customer Service Exceptions Representative

Job Pay Rate: $15/hr

Job Start Date: 6/10/24

Contract with possible conversion

Job Description: Shift M – F 8:00 am to 7:00 pm CST ~ Hours may vary.

Job Description Summary:

Interacts with customers via email and internally via teams and email.

Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.

Updates databases with status of returned materials issues and accounts for returns inventory.

Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules.

Ensure service information accessible by sorting and filing documents/forms.

May schedule field service repair calls.

Handles requests for additional company materials.

Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems.

Qualifications:

• High school diploma or equivalent. Associates’ degree preferred.
• Demonstrated ability to work collaboratively in a team-oriented environment.
• Proficient in using relevant software and tools.