Job Opening: Inside Sales Customer Service Rep
Description
Customer Support Specialist
Location: Onsite – Manchester, NY 14504
Pay Rate: $23–$25 per hour (DOE)
Employment Type: Contract-to-Hire
Schedule: Monday–Friday, 8:00 AM–5:00 PM
Position Overview: We are looking for a Customer Support Specialist to assist a busy office and manufacturing operation. This role is well suited for someone who is organized, detail-oriented, and enjoys supporting customers through efficient and accurate order processing.
Key Responsibilities:
Process customer quotes, orders, and service requests with accuracy
Communicate clearly and professionally via email (minimal phone support)
Follow established processes and internal procedures
Manage multiple priorities while maintaining strong attention to detail
Learn and adapt to new systems, tools, and customer requirements
Qualifications: High school diploma or equivalent2–3 years of experience in customer service, order processing, or inside sales
Prior office-based experience required
Proficient in Microsoft Office
Customer Service Experience