Job Opening: Inside Sales Customer Service Rep

Customer Support Specialist

Location: Onsite – Manchester, NY 14504

Pay Rate: $23–$25 per hour (DOE)

Employment Type: Contract-to-Hire

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Position Overview: We are looking for a Customer Support Specialist to assist a busy office and manufacturing operation. This role is well suited for someone who is organized, detail-oriented, and enjoys supporting customers through efficient and accurate order processing.

Key Responsibilities:

Process customer quotes, orders, and service requests with accuracy

Communicate clearly and professionally via email (minimal phone support)

Follow established processes and internal procedures

Manage multiple priorities while maintaining strong attention to detail

Learn and adapt to new systems, tools, and customer requirements

Qualifications: High school diploma or equivalent2–3 years of experience in customer service, order processing, or inside sales

Prior office-based experience required

Proficient in Microsoft Office