Job Opening: Customer Service Representative- BSB

Customer Service Agent –Property Payments (Onsite)

Location: Phoenix, AZ (Onsite)

Pay Rate: $18/hour

Employment Type: Long-term temporary

Start Date: 5/18 and 6/8

Schedule: Monday–Friday | 6:00 AM–3:00 PM or 7:00 AM–4:00 PM (must be flexible)

Ready to grow your customer service career—without dealing with angry customers or nonstop inbound calls?

We’re hiring Customer Service Agents to support property insurance payment processing in a structured, professional, and team-focused environment. This is an excellent entry-level opportunity for individuals who enjoy detail-oriented work, outbound calling, and building a long-term foundation in customer service and payments operations.

In this role, you’ll handle outbound calls only, working directly with insurance carriers to submit and process payments for mortgage escrow accounts. If you’re reliable, tech-savvy, and looking for a role with growth potential, we want to hear from you.

What You’ll Be Doing
Make outbound calls to insurance carriers to submit and process payments
Use a CRM-based system to update payment status and track progress
Process payments via web portals, automated phone systems, and live representatives
Escalate issues to team leads as needed
Manage daily workload and ensure payment accuracy
Call volume ramps gradually—from about 30 calls per day up to approximately 70.

Training & Work Environment
4–5 days of onsite training (7:00 AM–4:00 PM)
Classroom-style learning followed by shadowing and hands-on support
Business casual dress code (professional and comfortable)
Collaborative, structured environment with clear expectations