Job Opening: Call Center Representative
Description
Location: Knoxville, TN (On-site)
Job Type: Full-Time
Hours: Monday-Friday 8am-5pm
Pay: $18 hourly
Key Responsibilities
• Update payment statuses using our CRM-based software
• Escalate issues to team leads in a timely manner
• Process payments through carrier web portals
• Complete payments via automated phone systems
• Assist with payments by speaking with carrier customer service representatives
• Manage and track daily workload to meet expectations
Skills & Abilities • Calm, pleasant, and professional phone presence • Confident verbal communication • Strong command of spoken English • Ability to stay organized and focused Education & Experience • High school diploma and customer service or call center experience