Job Opening: Concierge Travel Consultant 3rd Shift

Concierge Travel Consultant

LOCATION:  Duluth. Fully on-site during training, then remote

$20.19/hour + $5.04/hour shift differential

 Full-Time | 3rd Shift

Position Overview

Seeking customer-focused individuals to join our team as Travel Consultants. This is a high-volume, customer service call center role supporting travel planning and client needs in a fast-paced, remote environment.

Schedule & Training

• Training:
• 4-6 months, Monday–Friday, 8:00 AM–5:00 PM (fully onsite training)
• Post-Training Schedule:
• 3rd shift (typically Sunday–Thursday or Tuesday-Saturday)
• Shift hours may fall anytime between 12:00 PM – 11:00 PM

Compensation

• $20.19/hour base pay
• + $5.04/hour shift differential

Key Responsibilities

• Handle high-volume inbound calls and email support in a call center environment
• Assist customers with travel planning including flights, hotels, and itineraries
• Resolve customer issues, including changes, cancellations, and service concerns
• Maintain accurate booking details, data entry, and reservations
• Provide professional, customer-focused service while meeting performance expectations
• Collaborate with internal teams to ensure a seamless customer experience

Required Qualifications

• Experience in customer service, call center, hospitality, or client support preferred
• Strong communication skills (phone, email)
• Comfortable working in a fast-paced, performance-driven environment
• Ability to multitask and navigate multiple systems simultaneously
• Strong attention to detail and organizational skills
• Basic computer skills (Microsoft Office, web-based systems, CRM tools)
• High school diploma or equivalent

Work Requirements

• Fully remote position after 6 months training (must have a dedicated home workspace)
• Reliable high-speed internet required (no satellite or certain wireless providers)
• Must be available for onsite training and occasional travel to Duluth, GA for meetings/training

Why Join Us

• Paid 6 month training program
• Work-from-home opportunity
• Supportive team environment
• Opportunity to build experience in travel, customer service, and call center operations
• Long-term career growth potential