Job Opening: Travel Support Specialist
Description
RemX is hiring motivated, service-oriented Travel Support Specialists. In this role, you’ll assist customers with a variety of travel-related needs while working in a dynamic, high-energy call center environment. This opportunity is ideal for individuals who enjoy helping others, solving problems, and working with travel logistics.
- Location: Duluth, GA (Onsite training, then remote)
- Pay: $20.19/hour
- Training: 8:00 am- 5 pm Monday-Friday onsite for 4 months
- Schedule after training: Remote 8-hour shift between the hours of 7 am and 7 pm (1 hour lunch) Tuesday-Saturday
- Type: temp to hire
Job Duties:
- Manage a high volume of inbound calls and written requests
- Assist clients with booking and modifying travel plans (air, hotel, itineraries)
- Resolve concerns, cancellations, and schedule changes efficiently
- Accurately update and maintain reservation records
- Deliver exceptional customer service while meeting performance goals
Qualifications
- Background in customer service, hospitality, or call center support preferred
- Strong communication skills across phone and email
- Ability to thrive in a fast-paced, metric-driven environment
- Comfortable handling multiple tasks and navigating various systems
- High attention to detail and organizational ability
- Proficiency with basic computer programs (Microsoft Office, CRM tools)
- High school diploma or equivalent required
Work Requirements
- Remote work setup with a dedicated, distraction-free workspace
- Reliable high-speed internet (satellite or certain wireless providers not supported)
- Ability to attend onsite training in Duluth, GA and occasional in-person sessions as needed