Job Opening: Customer Service Rep

Customer Service Representative (Order Management Specialist)

Charlotte, NC 28269

Pay: $24–$26 per hour DOE

Contract role with strong potential for permanent hire

Key Responsibilities:

Serve as the primary liaison between Channel Partners and operations to ensure on-time delivery of goods.

Manage customer expectations by communicating delivery commitments, resolving issues, and providing regular updates.

Build and maintain strong relationships with key accounts and distribution partners.

Process customer orders from placement to invoicing across multiple channels (phone, fax, EDI, email, websites).

Oversee sales order bookings and backlog, addressing dates, holds, quotes, and purchase order errors.

Utilize Oracle/CRM tools to deliver efficient, high-quality service related to order fulfillment.

Coordinate cancellation requests with suppliers/customers to prevent inventory discrepancies.

Provide training and support to distributors on order entry applications.

Qualifications:

1–2+ years of customer service experience with purchase order management

Proficiency in Microsoft Office applications and experience with ERP systems.

Oracle / SAP experience is a plus.