Job Opening: Customer Account Specialist Direct Hire
Description
RemX is seeking a proactive and detail-driven Customer Account Specialist to support key client relationships and coordinate operational processes from order through delivery. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering excellent customer service.
- Location: Depew, NY
- Hours: 8:30-5 Monday-Friday, overtime on occassion
- Pay Rate: $23/hour
- Position Type: Direct Hire | Immediate Opening
What You’ll Do
- Review and prepare customer quotes, agreements, and required documentation with a high degree of accuracy
- Coordinate production and shipment timelines with international manufacturing partners
- Facilitate sample preparation and product testing requests to meet customer deadlines
- Partner with internal departments to ensure smooth order processing and fulfillment
- Build and maintain strong, long-term customer relationships
- Manage and resolve customer inquiries or concerns from start to finish
- Process credit memos and ensure proper documentation is submitted
- Maintain organized and accurate customer records (electronic and physical)
- Contribute to process improvements and operational efficiencies
- Strong communication skills (written and verbal)
- Highly detail-oriented with excellent organizational and multitasking abilities
- Ability to research, analyze information, and make sound decisions
- Strong problem-solving skills with the ability to resolve issues effectively
- Ability to prioritize workload and meet deadlines
- Comfortable working independently and collaboratively within a team
- Proficiency with Microsoft Office Suite
- Experience with e-commerce systems, EDI, and shipping platforms is a plus
- Strong documentation and record keeping skills
Why This Opportunity?
- Direct hire with immediate start
- Competitive hourly pay at $23/hr
- Stable and collaborative work environment
- Opportunity to work with global operations and cross-functional teams
- Room for professional growth and advancement