Job Opening: Policy Administration Representative

Job Title: Policy Administration Representative

Pay: $16/hour

Location: Onsite – Fremont, MI

Schedule: Monday–Friday, 8:00 AM–5:00 PM (flexibility to start earlier)

Key Responsibilities

Process policy changes with a high degree of accuracy across multiple categories on a daily basis.

Review and respond to incoming correspondence from the Contact Center, USPS mail, social service and housing organizations, external agents, insurance departments, and attorneys.

Communicate with internal departments and external organizations to obtain or provide important and sometimes sensitive information.

Exercise strong judgment and decision-making skills to determine the best course of action while adhering to company guidelines and regulatory requirements.

Meet established production and quality performance expectations.

Perform additional duties as assigned.

Maintain compliance with all company policies and standards.

Qualifications

Strong attention to detail and organizational skills

Excellent written and verbal communication skills

Ability to handle sensitive information with professionalism and discretion

Strong problem-solving and decision-making abilities

Ability to work in a fast-paced, production-driven environment