Job Opening: Remote- Healthcare Customer Service Representative
Description
IMPORTANT: RemX will never ask for any form of payment prior to or throughout the hiring process. If you have been asked for payment of any kind, please notify us right away. This is illegitimate and unlawful. RemX will never accept falsified resumes or documents. Falsified information may be subject to investigation and further action.
Are you looking for a rewarding remote career with a respected Fortune 500 pharmaceutical company? We are seeking reliable, customer-focused professionals who enjoy helping others and are ready to make a difference from the comfort of their home.
If you thrive in a fast-paced environment and have a passion for providing exceptional service, we want to hear from you!
Apply Today!
Position Details
- Position: Healthcare Customer Service Representative
- Pay: $16.00/hour
- Weekly Pay + Benefits
- Schedule: Monday–Friday, 8:00 AM–9:00 PM EST
- Must be available to work any 8-hour shift within operating hours
- Start Date: TBD
- Equipment: Company-provided equipment shipped directly to your home
Key Responsibilities
- Deliver outstanding customer service and support to patients.
- Verify and update patient information accurately.
- Handle inbound calls and place outbound calls as needed regarding prescription benefit inquiries.
- Review and document patient billing and medical information.
- Ensure compliance with Federal Health Care Program guidelines and company policies
Qualifications
Required:
- Minimum of 1 year of recent call center experience (required with no exceptions)
- High School Diploma or GED equivalent
- Strong attention to detail and accurate data-entry skills
- Ability to meet all required performance metrics and KPIs
Preferred:
- Familiarity with medical terminology
- Understanding of HIPAA regulations and patient privacy standards
Remote Work Requirements
- Dedicated, private, and distraction-free workspace
- Ability to work scheduled shifts without interruptions
- Basic troubleshooting skills for common technical issues
- Reliable high-speed internet with a wired connection
- Mobile hot spots are not permitted
Join a team where your customer service skills can make a meaningful impact on patients' healthcare experience while enjoying the flexibility of working from home. Apply now and take the next step in your career!