Job Opening: Bilingual Customer Service Agent

Position Details

• Title: Bilingual Customer Service Agent
• Schedule: Monday–Friday, 10:00 AM – 7:00 PM
• Pay: $19.00/hour starting
• Training Start Dates: Tentatively July 27th or August 3rd
• Location: Sandy Springs, GA
  • Must reside in the Atlanta metro area
  • Fully onsite position

Key Responsibilities

• Handle incoming customer inquiries professionally and efficiently
• Resolve customer issues via phone, chat, and email
• Gather and document customer information accurately
• Educate customers to reduce repeat contacts
• Investigate and resolve complaints
• Follow company policies while delivering excellent customer service
• Meet weekly and monthly KPI expectations
• Collaborate effectively with team members
• Maintain professionalism and attention to detail in all interactions

Required Experience & Skills

• Previous contact center/call center experience
• Bilingual communication skills (English / Spanish)
• Excellent phone presence and tone
• Quality assurance familiarity
• Active listening and empathy
• Strong verbal and written communication
• Ability to navigate multiple systems and follow procedures
• Strong attention to detail and multitasking skills
• Proficiency with Microsoft Word, Excel, and Outlook