Job Opening: Bilingual Customer Service Representative

Schedule: Monday–Friday, 10:00 AM – 7:00 PM

Pay: $19.00/hour starting rate

Training Start Dates: Tentatively July 27 or August 3

Location: Sandy Springs, GA (Onsite Position)

Key Responsibilities:

• Respond to customer inquiries in a professional, courteous, and timely manner.
• Gather and verify customer information to accurately identify needs and provide effective solutions.
• Educate customers on products, services, and processes to help prevent future issues.
• Troubleshoot and resolve customer concerns through phone, email, and chat support.
• Accurately document all customer interactions within internal systems.
• Receive, investigate, and resolve customer complaints while maintaining a positive customer experience.
• Balance customer satisfaction with company policies and business objectives.
• Make sound decisions that support both the customer and the organization.

Required Skills & Experience:

• Previous call center or contact center experience required.
• Strong verbal communication skills with a professional and engaging phone presence.
• Excellent written communication skills.
• Experience working within quality assurance standards and performance metrics.
• Strong active listening skills with the ability to demonstrate empathy and understanding.
• Detail-oriented with the ability to follow established procedures across multiple systems.
• Ability to multitask and work efficiently in a fast-paced environment.