Job Opening: Customer Experience Agent

Exciting opportunity to join a growing Consumer Experience team! Our client is seeking a customer-focused professional who is passionate about delivering exceptional service and creating positive customer experiences. This contract-to-hire role offers the potential for long-term career growth.

Schedule: Monday-Friday, 8:00 AM – 4:30 PM

Key Responsibilities:

• Support customers via phone, email, chat, SMS, and social media.
• Assist with product inquiries, online orders, returns, warranties, and general support questions.
• Resolve customer concerns with professionalism, patience, and strong problem-solving skills.
• Identify opportunities to enhance customer satisfaction and support e-commerce sales.
• Accurately document customer interactions in CRM systems.
• Meet customer satisfaction, quality, and productivity goals.
• Collaborate with internal teams to stay informed on products, promotions, and process updates.
• Maintain compliance with data privacy and security requirements.

Qualifications:

• 1+ year of inbound customer service or call center experience.
• Excellent verbal and written communication skills.
• Strong multitasking, organization, and attention to detail.
• Ability to remain calm and professional when handling escalated situations.
• Strong computer skills and experience navigating multiple systems.

Preferred:

• Consumer goods, retail, or e-commerce support experience.
• Omnichannel customer service experience.
• Experience with KPIs, sales, retention, or CRM platforms.

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