Job Opening: Front Desk (Medical office)

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Responsibilities/Qualities

•  Proficiency with computers
•  Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
•  Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
•  Register patients, update patient records, verify insurance accurately and timely, and check patients out
•  Determine, collect, and process patient payments and address collection and billing issues
•  Balance daily patient charges (cash, check, credit cards) against system reports
•  Complete closing procedures by preparing closing documentation and submitting
•  Maintain complete and accurate documentation
•  Other duties and responsibilities as assigned
•  Can keep up in a fast-paced environment
•  Good conflict de-escalation skills
•  Flexibility with the changing healthcare environment
•  Professional phone etiquette
•  Answering a high-volume telephone line
•  Triaging calls and directing callers to the correct departments.