Job Opening: Call Center Retention & Sales Rep
Description
- Title: Customer Service Retention & Sales Representative (Call Center Rep)
- Location: Onsite (Augusta, GA 30907)
- Pay: $17.00/hour + Monthly Performance Bonuses (Top performers average an additional $400-$450+ per month, with high achievers earning significantly more.)
- Start Date: August
- Schedule: Flexible availability required between 8:00 AM and 8:00 PM EST. (Shift assignments may change based on business needs. Top-performing agents receive priority during shift selection.)
- Career Growth: This position offers potential for permanent placement based on performance, attendance, and hours worked.
- Handle inbound customer calls regarding service concerns, account changes, and disconnect requests
- Build rapport quickly and deliver an outstanding customer experience
- Retain customers by identifying needs and offering effective solutions
- Present service options, upgrades, promotions, and retention offers
- Upsell and cross-sell products when appropriate
- Educate customers on Frontier and Verizon offerings
- Navigate multiple systems while maintaining accurate documentation
- Meet performance goals related to customer satisfaction, retention, quality, and sales
- Follow call handling procedures and compliance guidelines
- Resolve customer concerns with professionalism, empathy, and confidence