Job Opening: Inbound Customer Support Representative

Job description

Pay Rate: $19.00/hour

Location: Jacksonville, FL

Hours: Monday-Friday 8am-4:30pm

Responsibilities

• Deliver outstanding customer support through phone, email, chat, SMS, and social media channels.
• Respond to inquiries regarding products, brand information, website navigation, and customer concerns.
• Assist customers with online order placement, payment processing, returns, exchanges, and order-related issues.
• Educate customers on warranty coverage, repair options, and company policies.
• Turn inbound customer interactions into sales opportunities when appropriate and conduct follow-up outreach as needed.
• Accurately record customer interactions and case details within CRM systems.

Required Qualifications

• Minimum of 1 year of inbound call center or customer service experience.
• Excellent verbal and written communication skills.
• Strong active listening skills and the ability to remain calm and professional when handling challenging customer situations.
• High attention to detail and accuracy.
• Strong organizational and multitasking abilities.
• Professional, friendly, and customer-focused approach.
• Critical thinking and problem-solving capabilities.
• Proficiency with computers, CRM systems, and call center technology.

Preferred Qualifications

• Experience supporting consumer products or retail brands in a call center environment.
• Familiarity with KPI-driven environments and performance metrics.
• Experience providing omnichannel customer support.
• Bilingual (Spanish or French) preferred