Job Opening: Customer Service Retention & Sales Representative

Are you a natural problem-solver who loves turning tough conversations into positive outcomes? Do you thrive in a fast-paced environment where every call is a chance to make an impact? If so, this role is for you.

We’re looking for motivated, customer-focused Retention Specialists to join our team and help customers stay connected to the products and services they value.

What You’ll Do

• Engage with customers through inbound and outbound retention calls
• Promote and retain company products and services
• Negotiate and process save/service order requests with confidence
• Deliver exceptional customer service on every call
• Communicate clearly about fees, policies, and account adjustments
• Identify customer needs and recommend the best solutions
• Follow structured call flows to ensure a smooth customer experience
• Demonstrate strong active listening and problem-solving skills
• Meet key performance goals including call quality, retention rate, and customer satisfaction

Pay: $17/hr + Full Benefits

Location: Onsite in Augusta, GA

Schedule: Monday–Friday, between 8:00 AM–8:00 PM EST

What Makes You a Great Fit

• You’re patient, tactful, and calm under pressure
• You enjoy helping customers and finding solutions
• You’re motivated by goals and love hitting performance targets
• You communicate clearly and professionally
• You’re comfortable navigating structured processes and call flow