Job Opening: Call Center Represntative

Hours: Monday-Friday with Rotating Saturdays 8a-5p

Pay: $20hr

Duration: Direct Hire permanent role

Start: ASAP

Location: Fully onsite in Alpharetta, GA.

Responsibilities:

1. Handle a high volume of inbound and/or outbound customer calls with professionalism and efficiency
2. Assist customers with everyday banking needs, including:
   1. Account balances, transactions, and general inquiries
   2. Online and mobile banking support
   3. Debit/credit card concerns (activation, disputes, fraud alerts)
   4. Basic product information (checking, savings, loans, etc.)
3. Accurately document all customer interactions in system records
4. Resolve issues on first contact whenever possible; escalate complex situations when needed
5. Identify opportunities to educate customers or recommend appropriate banking solutions
6. Meet performance goals related to call quality, productivity, and customer satisfaction
7. Follow all compliance, security, and privacy guidelines to protect customer information

Requirements:

1. High school diploma or equivalent
2. High volume call center experience
3. 1+ year of customer service or call center experience
4. Strong communication and active listening skills
5. Ability to multitask and navigate multiple systems efficiently
6. Basic computer proficiency (Microsoft Office, CRM tools, or similar)
7. Banking experience preferred
8. Reliable, detail-oriented, and able to work in a fast-paced environment