Job Opening: Call Center ~ Financial

Banking Call Center AgentJob Duties:Manage high-volume inbound and outbound calls with professionalism and efficiencyAssist customers with account inquiries, transactions, and service requestsResolve issues and complaints while ensuring a great customer experienceIdentify customer needs and provide accurate solutions or escalate when necessaryPerform account maintenance tasks such as transfers, stop payments, and updatesMeet individual and team performance goals (KPIs)Qualifications:1 year call center (Banking preferred) or:1+ year of customer service, retail, or call center experienceStrong communication and customer service skillsTech-savvy with knowledge of basic computer systems and online toolsHigh school diploma or equivalent requiredBilingual a plusBanking or Financial Service Experience (Preferred)