Customer Support Specialist – Travel Services 3rd Shift

Duluth, GA

Apply Now

Description

Travel Support Specialist – Direct Hire Permanent Opportunity

REMOTE AFTER TRAINING

Looking for a stable career with outstanding benefits, competitive pay, and the flexibility to work from home after training? Join our team as a Travel Support Specialist and help customers manage important travel needs in a fast-paced, customer-focused environment.

We offer a comprehensive benefits package, including:

Medical PPO and Dental Coverage
15 Days of PTO in Your First Year
Life Insurance
Short-Term Disability
401(k) with Generous Company Match
Charity Time Off
Career Growth Opportunities
Fully remote after training

Pay and Schedule

Training Pay: $20.93/hour

Shift Differentials After Training:

3rd Shift: Additional $5.29/hour

Training:

6 months onsite in Duluth, GA
Monday–Friday, 8:00 AM–5:00 PM

After Training:

Remote position
8-hour shifts 3rd shift. Must be able to work any time from 9PM-9:30AM

What You’ll Do

Handle inbound calls and customer requests
Assist with travel bookings, itinerary changes, and reservations
Resolve cancellations, schedule changes, and travel issues
Maintain accurate reservation records
Deliver exceptional customer service while meeting performance goals

What We’re Looking For

Customer service, travel, or call center experience preferred
Stable work history
Strong communication and problem-solving skills
Ability to multitask in a fast-paced environment
Strong attention to detail
Comfortable navigating multiple computer systems
High school diploma or equivalent

Background Investigation Requirement

This position would require successful completion of a background check, which will include the following:

Criminal and legal history review
Credit history review
Employment and education verification

If you enjoy helping people, solving problems, and building a long-term career with excellent benefits and growth potential, apply today.