Job Opening: Licensed Healthcare Insurance Agents – Remote – Direct Hire – Inbound call cent

 We are looking agents to work from home for the new Medicare enrollment season in inbound call center environment. You must have health insurance current License. Temp until December, possibility of perm hiring after that.

This is a captive position.

Type of Hire: Direct Hire  

Non-Bilingual Pay Rate: $21/hour + sales bonus = $23/hour

Bilingual Spanish Pay Rate: $24/hour + sales bonus = $26/hour

(must be fully bilingual on health care coverage, NOT conversational)

Top Performer Pay Rate with bonuses: $28/hour

Training Length: 2-4 weeks (depends on the client program, may include camera)

Training Schedule: 8am-4:30pm either CST or EST  

Post Training Schedule: 

• Shift will be assigned an 8 hour shift between 6am and 2am (CST) may include one day of the weekend.
• Overtime available, candidates may get asked to work later hours and more hours during AEP season

Location: Work from home – remote

Responsibilities:

• Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs
• Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
• Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
• Identify additional needs customers may have and help them to upgrade products or services
• Complete the sale or renewal of a health plan that best suits the customer’s needs – Sales conversions are expected.
• Calls are 80% inbound of re-enrollments or people aging into the program
• Calls are 30% outbound based on people expressing interest
• NO COLD CALLS

Requirements

• Health License is required to be active and in good standing
• Must reside in the state where licensed
• Minimum six (6) months sales experience
• High speed internet access (>15 mbps)
• Strong customer service orientation
• High school diploma or equivalent 
• Must have a valid (non-expired) ID matching resident licensing state

Benefits

• Full package of benefits
• All license fees and Continuing education paid by the company
• We’ll train you to be an on the products that you’ll represent, so you can be confident in providing the highest level of service possible
• Technology: will be provided Laptop or chrome book (depends on client), headset
• Candidate Provides: Hardwired internet, quiet place to work