Job Opening: Remote Medical Insurance Verification Specialist $19/hr *TEXAS*
Description
IMPORTANT:
RemX will never ask for any form of payment prior to or throughout the hiring process. If you have been asked for payment of any kind, please notify us right away. This is illegitimate and unlawful. RemX will never accept falsified resumes or documents. Falsified information may be subject to investigation and further action.
Are you a hard-working individual looking for a REMOTE work from home position? Our client is looking for driven, friendly, and experienced Medical Insurance Verification Specialists to accompany their team!
Position: Remote Medical Program Specialist
- Pay: $19/hr. Weekly Pay plus Benefits
- Paid training
- Equipment Provided: Laptop, keyboard, two monitors, mouse, headphones
- Start Date: 10/5
Schedule: 7am-7pm CST. Monday through Friday (Must be able to work ANY 8hr Shift between these hours.)
Job Overview:
- Handle inbound calls and must be ok with outbound as well.
- Assisting benefit Verification, determining out of pocket, deductible, verifying if the patient qualifies for the free benefit coverage, troubleshoot/help patients navigate through website, enrollment.
- The focus of the Program Specialist is to own issues and remove obstacles that prevent patients or providers from accessing the therapies requested.
- The Program Specialist will be a self-starter who is comfortable taking initiative, identifying barriers, being on the phones and working with the appropriate parties to eliminate these obstructions for the customer.
- The Program Specialist is proficient and knowledgeable about all the services provided on an assigned program and may support multiple client products or programs.
Summary of Responsibilities:
- Conduct outbound/receive inbound calls of insurance verifications to understand if patient’s prescribed therapy is eligible for coverage.
- Document results and calls in appropriate tracking systems, and handle/escalate calls per established procedures.
- Process patient applications and follow the program’s specifications to determine their eligibility.
- Place follow-up calls and respond to enquiries from patients and/or healthcare providers as necessary.
- Maintain a professional, calm and friendly demeanor.
- Express thoughts and instructions clearly in both verbal and written communication, i.e. uses grammatically correct and concise language.
- Be familiar with the marketplace and the insurance options available for patients.
- Educate patients on the available options as appropriate.
- Adhere to all organizational standards and regulatory requirements related to the handling of patient information, including patient safety reporting practices.
- Complete all training requirements related to patient privacy and data handling and apply these practices consistently across all interactions with patients, healthcare providers, and patient data.
Experience (Minimum Required):
- Minimum of two or more years of recent high-level medical insurance experience needed.
- Heavy prior experience in US healthcare and reimbursement industry.
- Must be a proven problem solver with the ability, drive, and initiative to learn processes and procedures necessary to support the assigned program(s).
- Comfortable with assisting Medicare patients as some do not know how to navigate through website.
- Must be patient and empathetic.
- Proficient in English, verbal and written
- Must be tech Savvy. Easily navigate between multiple computer programs with dexterity
- Adheres to schedule and meets deadlines.
- Demonstrate solid customer service skills.
- Understand each customer’s needs and tailors’ responses with those needs in mind.
- Be motivated to help customers every day and operate with a sense of accountability and urgency.
- Pay close attention to detail and consistently be a keen problem solver.
- Adapt to changes and properly anticipate the next process steps when faced with ambiguous scenarios.
- Learn information quickly, retain it, and effectively work on multiple tasks simultaneously.