Job Opening: Customer Service & Sales Rep
Description
Customer Service & Sales Representative
Location: Columbus, OH 43204
Pay: $18-$22 per hour DOE
Primary Responsibilities
- Answer inbound phone calls and emails while providing exceptional customer service and converting inquiries into reservations
- Handle customer reservations and assist with dispatch-related activities to ensure smooth transportation operations.
- Provide transportation information, trip details, and pricing quotes to prospective and existing customers.
- Accurately enter, modify, and maintain reservations within the dispatch system.
- Manage customer accounts and maintain accurate records through the company’s CRM platform.
- Develop charter and transportation quotes based on mileage, travel requirements, and scheduling needs.
- Build and strengthen client relationships to support customer retention and repeat business.
- Collaborate with drivers and dispatch personnel to coordinate schedule changes, service requests, and customer updates.
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Qualifications
- Previous experience in customer service, sales, reservations, or account management preferred.
- Comfortable communicating with customers via phone and email in a professional manner.
- Proficient with Microsoft Office, CRM systems, and data entry functions
- Strong organizational skills with the ability to multitask and prioritize effectively.
- Experience in transportation, travel, reservations, logistics, or dispatch operations is a plus.