Job Opening: Healthcare Records Retrieval Agent
Description
Join a growing healthcare support team as a Work from Home Healthcare Records Retrieval Agent. In this role, you will make high-volume outbound calls to healthcare provider offices to request and obtain patient medical records for insurance companies. This position offers a consistent Day Shift schedule, weekly pay, full benefits, and company-provided equipment shipped directly to your home.
Pay: $16.00/hour
Training Schedule: Day Shift, Monday-Friday, 8:00 AM-4:30 PM
Post-Training Schedule: Day Shift, Monday-Friday, 8:00 AM-4:30 PM
Projected Training Start Date: October 12, 2026
Benefits:
- Medical, Dental, and Vision Insurance Benefits
- Weekly Pay
- Free Online Education
- A Dedicated Recruiter
- Full Benefits Package
- Work from Home Opportunity
- Company Equipment Provided and Shipped to Your Home
Job Responsibilities:
- Make high-volume outbound calls to healthcare provider offices to obtain patient medical records.
- Handle inbound calls as needed.
- Coordinate and schedule technicians to retrieve records from provider locations when necessary.
- Review account notes before contacting provider offices.
- Accurately document and disposition all calls.
- Follow established operating procedures while maintaining high-quality work standards.
- Navigate multiple applications and screens efficiently throughout the workday.
Important Employment Requirements:
- No time off is permitted during the first 90 days of employment, including pre-planned vacations and appointments.
- Employees must maintain a professional, distraction-free work environment during scheduled work hours.
Requirements:
- 1+ year of experience in a healthcare office setting or call center environment.
- Exceptional written and verbal communication skills.
- Ability to handle a high volume of outbound calls in a fast-paced environment.
- High school diploma or equivalent required.
- Reliable high-speed internet connection.
- Must be able to work independently in a distraction-free home office environment.
- Must be comfortable using multiple applications and systems simultaneously.
- Must reside in Houston, TX, or the surrounding area.