Job Opening: Retention & Sales Rep – WV Andrea

Customer Service Retention & Sales Representative

In bound Call Center

Location: South Charleston WV 25303

Pay: $17.00/hour + Performance-Based Bonuses (Average $400–$450/month; top performers earn significantly more)

Hours: 8am-5pm EST

Responsibilities

• Deliver exceptional customer service over the phone.
• Resolve customer concerns professionally and efficiently.
• Retain customers by identifying needs and presenting appropriate solutions.
• Utilize consultative selling techniques to identify upsell and cross-sell opportunities.
• Explain products, services, pricing, and promotions clearly and accurately.
• Process account updates, service requests, and retention transactions.
• Follow established call flows and quality standards.
• Maintain accurate documentation and account records.
• Navigate multiple systems while engaging customers effectively.
• Meet performance goals related to customer satisfaction, retention, and sales outcomes.
• Build long-term customer loyalty through personalized service and value-based recommendations.