Orlando, FL – Contact Center Support

Licensed Health Insurance Agent

This is a Remote, seasonal position with potential to continue past the season. 

Shifts- 6:00 am - 2:00 am Mon - Sun. 40 hour work week

$21.00 hourly non bilingual $24.00 hourly if bilingual in Spanish

Responsibilities

You'll be using the knowledge that you bring to the role by helping others with Medicare

Excellent customer service with a mostly inbound call model

Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs

Outbound calls to provide follow up when needed.

Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner

Identify additional needs customers may have and help them to upgrade products or services

Qualifications

Current Health insurance license in your state of residence

High speed internet access (>15 mbps)

Minimum six (6) months sales experience

Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)

High school diploma or equivalent

Computer savvy

Licensed Health Insurance Agent

Pay: $26.00 hourly non bilingual $27.00 hourly for bilingual English/Spanish

Schedule: Sunday - Friday multiple schedules between the hours of 8:00 am - 9:00 pm

Overview: In this position you will be responsible for making daily outbound calls to discuss individual health plans and the benefits of of a healthcare program that is provided by insurance companies. You will be required to explain/ upsell various policies, features, and advantages to promote sales! 

Requirements:

• Must have an active Health insurance license
• Must have an AHIP certification 
• Must have prior Medicare product sales experience 

Licensed P&C Insurance Reps - Hybrid/Remote

Start - 10/20/25

Pay - $25.00 hourly plus monthly commission

Training - 8 weeks 8:30 am - 5:00 pm GMT (Onsite) 

Post-Training Schedule: 

• Evening shifts ending at 8:00pm AZ time Monday-Friday and ending at 5:00pm AZ time on Saturdays.
• There is a 1 in 3 Saturday rotation
• Will work a 9-hour Monday shift with a 7-hour shift later in the week

Play a crucial role in helping individuals and families secure their future. The role is not just about selling insurance; it's about providing peace of mind and building lasting relationships with our customers. Our contact center roles are different than those of competitors- you have the opportunity to make a difference with impact work- helping customers protect what matters most to them.

Key Responsibilities:

• You will quote and sell insurance products: Engage with both new and current customers to provide tailored insurance solutions that meet their unique needs.
• Advise/consult prospective customers on what is the best coverage for them: Offer expert advice on appropriate insurance coverage and options, ensuring prospects receive the best possible guidance based on their circumstances.
• Use multiple systems to run reports and verify the accuracy of information provided by potential insureds regarding their insurance and driving history.
• Explain coverage details and payment options to customers, ensuring they fully understand their policies.
• You may also conduct outbound follow-up on unsold internet leads, identifying opportunities to convert them into satisfied customers.
• Assist existing customers with policy changes and other service needs when customer service is not available.
• Follow up on underwriting department requests to ensure compliance and improve policy retention.
• Attend sales meetings, seminars, and educational activities to stay current with market trends, regulations, and maintain state licensing

Requirements: 

• Licensed Producer (P&C)
• At least 1 year of Sales experience

Customer Service Representative – Onsite in Plantation, FL

Pay:

• $17.00/hour
• $18.00/hour if bilingual (English/Spanish)

Schedule:

• Must be flexible to work 10:00 AM – 7:00 PM
• Includes one weekend day

Location:

• Onsite in Plantation, FL
• This is not a remote position

Job Overview: We are seeking a dedicated Customer Service Representative to join our team in Plantation, FL. This role is ideal for individuals who are passionate about helping others and thrive in a fast-paced, inbound call center environment.

Key Responsibilities:

• Handle inbound calls only
• Respond to and resolve consumer inquiries and issues
• Educate customers on the status of previously submitted per-authorizations or per-determination requests
• Meet performance goals in areas such as:
  • Efficiency
  • Call quality
  • Customer satisfaction
  • First call resolution
  • Attendance

Qualifications:

• Minimum 6 months of customer service experience with the same employer
• High School Diploma required
• Strong attention to detail and goal-oriented mindset

Medical Records Clerk

Location-Remote

Pay Rate-$16.00 - $18.00 hourly

Start date-asap

Hours-must be available between 6am-7pm Monday- Friday- 40 hour work week

Temp to perm position

Key Responsibilities:

• Process and manage Release of Information (ROI) requests in accordance with HIPAA, state laws, and organizational policies.
• Retrieve, review, and deliver medical records using EMR systems such as Epic, Cerner, or Meditech.
• Ensure accurate documentation and timely response to patient, legal, insurance, and third-party requests.
• Maintain strict confidentiality and security of Protected Health Information (PHI).
• Audit ROI logs and EMR access reports to ensure compliance and identify discrepancies.
• Collaborate with Health Information Management (HIM), IT, and clinical teams to resolve record-related issues.
• Train staff on EMR navigation, ROI procedures, and data privacy best practices.
• Support EMR system upgrades, testing, and implementation of new features.
• Generate and analyze reports on ROI volume, turnaround times, and compliance metrics.
• Participate in quality improvement initiatives to enhance ROI and EMR workflows.

Qualifications :

• Experience with legal and insurance-related medical record requests.
• Familiarity with document imaging systems and electronic faxing tools.
• Knowledge of medical terminology and clinical workflows.
• Analytical skills for report generation and data interpretation.
• Certification in ROI or Health Information (e.g., RHIT, CHPS, CRIS) is a plus.
• Minimum 2 years of experience in ROI processing and EMR systems in a healthcare setting.
• Strong understanding of HIPAA regulations and medical record confidentiality.
• Proficiency in EMR systems (Epic, Cerner, Meditech, or similar platforms).