Richmond, VA

We are seeking a Bilingual Customer Service Representative (CSR) to join our team. This role is responsible for delivering exceptional service to clients while supporting production companies with new business sales, account maintenance, and retention efforts. The ideal candidate will be detail-oriented, and organized.

Key Responsibilities:

• Process address changes and update client records

• Assist customers with filing claims in-person or via conference call

• Accept and process payments

• Handle creditor/lienholder applications for personal lines policies

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  Process coverage changes and vehicle replacements

• Verify vehicle information during customer interactions or payment processing

• Provide ongoing service to existing customers across multiple product lines

• Transfer leads to production companies when appropriate

Requirements:

• Previous customer service experience in insurance or a related field preferred

• Experience with Epic or other insurance management software is a plus

   

We are seeking a Customer Service Representative (CSR) to join our team. This role is responsible for delivering exceptional service to clients while supporting production companies with new business sales, account maintenance, and retention efforts. The ideal candidate will be detail-oriented, and organized.

Key Responsibilities:

• Process address changes and update client records

• Assist customers with filing claims in-person or via conference call

• Accept and process payments

• Handle creditor/lienholder applications for personal lines policies

• Process coverage changes and vehicle replacements

• Verify vehicle information during customer interactions or payment processing

• Provide ongoing service to existing customers across multiple product lines

• Transfer leads to production companies when appropriate

Requirements:

• Previous customer service experience in insurance or a related field preferred

• Experience with Epic or other insurance management software is a plus

   

We are seeking a Customer Service Representative (CSR) to join our team. This role is responsible for delivering exceptional service to clients while supporting production companies with new business sales, account maintenance, and retention efforts. The ideal candidate will be detail-oriented, and organized.

Key Responsibilities:

• Process address changes and update client records

• Assist customers with filing claims in-person or via conference call

• Accept and process payments

• Handle creditor/lienholder applications for personal lines policies

• Process coverage changes and vehicle replacements

• Verify vehicle information during customer interactions or payment processing

• Provide ongoing service to existing customers across multiple product lines

• Transfer leads to production companies when appropriate

Requirements:

• Previous customer service experience in insurance or a related field preferred

• Experience with Epic or other insurance management software is a plus

   

RemX is partnering with a top-tier freight forwarding company in the Richmond area to hire a 2nd Shift Logistics Support Specialist. If you're detail-oriented and thrive in a structured environment, this is a great opportunity to build your career with a reputable leader in the transportation and logistics industry.

Location: onsite only Midlothian, VA

Shift: 2nd shift Monday-Friday 3 pm - 11:30 pm

Position Overview: In this role, you'll serve as a key point of contact for customers, ensuring they receive timely updates and accurate information regarding their shipments. You'll play an integral part in keeping things moving smoothly behind the scenes.

Primary Duties:

• Provide updates on shipment statuses through phone, email, and internal messaging systems
• Input customer shipping data accurately into company databases
• Track, trace, and monitor shipments throughout the transit process
• Support billing functions by entering and reviewing information
• Monitor incoming communication from carriers and providers (via web, email, fax, phone)
• Maintain organized records for both customer and vendor accounts

RemX is currently seeking a detail-oriented Client Support Representative to join the team of a leading freight forwarding company based in Richmond, VA. This role offers a fantastic chance to grow your career with a well-established and respected organization in the logistics industry.

Location: Midlothian, VA (Onsite Only) Schedule: Day Shift, Monday–Friday 8:30 AM–5:00 PM

Key Responsibilities:

• Communicate shipment progress and status updates to clients via phone, email, and other platforms
• Enter and maintain shipment data in multiple internal systems
• Monitor shipment activity and track delivery statuses
• Assist with billing and ensure records are updated accurately
• Stay up to date on provider communication received via web, fax, email, and phone
• Organize and maintain both customer and vendor records

RemX has an immediate opening for an OVERNIGHT, 3rd shift-Customer Service Specialist. This is a great opportunity to work for a leading freight forwarder located in Richmond, VA.

Shifts: Overnight, third shift, 12 am- 8:30 am Monday-Friday. Must be able to train during normal business hours.

Location: Midlothian, VA/ 100% onsite

The Customer Service Specialist is responsible for updating and providing shipment updates to customers through different communication channels.

• Update shipment notes with current status via tracking, tracing and monitoring.
• Data entry of customer shipment information into various databases
• Updating and processing billings
• Stay aware of provider updates by monitoring the Web, fax, email and telephone
• Maintain customer and provider files

We are looking for a motivated and professional bilingual Customer Service Representative to join our team. In this role, you will assist customers in both English and Spanish, providing exceptional service and support across various channels. If you have excellent communication skills, a passion for helping others, and experience in customer service, we want to hear from you!

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in both English and Spanish
• Provide product and service information, and resolve customer issues in a timely manner
• Process orders, returns, and exchanges accurately
• Document customer interactions and maintain detailed records
• Collaborate with other teams to address customer needs and ensure satisfaction
• Follow up with customers to ensure issues are resolved
• Assist with miscellaneous tasks and projects as directed by your supervisor

Position Requirements:

• Bilingual fluency in English and Spanish (both written and spoken)
• Previous experience in customer service or a related field is preferred
• Strong communication and problem-solving skills
• Ability to multitask and handle various customer requests at once
• Proficient in MS Office and other computer systems
• Ability to work between 7a-8p Monday through Friday