Atlanta, GA – Contact Center Support

RemX is seeking an experienced Call Center Team Lead. You will be responsible for managing CSR Agents that process payments for Insurance Carriers on behalf of Banks for escrow payments on mortgages. 

• Title: CSR Team Lead
• Type: Direct Hire
• Location: Onsite (Knoxville, TN 37923)
• Pay: $22
• Start Date: ASAP
• Various Schedules: Mon-Fri 8:00am to 4:30pm, 8:30am to 5:00pm, 9:00am to 5:30pm, 9:30am to 6:00pm, and 10:00am to 6:30pm

Responsibilities:

• Mentor and coach a call center team of 18 agents to meet performance and service goals
• Deliver hands-on training and provide ongoing feedback to develop agent skills
• Monitor daily operations, ensuring agents stay focused, productive, and customer-centric
• Foster a collaborative team culture that encourages growth and retention
• Track KPIs, address performance issues, and implement action plans

Qualifications:

• Previous call center leadership experience managing minimum of 13 agents
• Proven tenure and reliability with consistent performance history
• Strong interpersonal and communication skills
• Ability to adapt and lead in a fast-paced environment
• Must be able to work on-site in Knoxville, Monday through Friday

RemX is hiring Bilingual Customer Service Onsite in Plantation Florida 

Pay rate: $18 per hr. - Flexible 8 hr. shifts  

Bilingual Spanish and English 

Key Responsibilities:

• Review and assign drivers and vehicles to upcoming trips based on member needs (e.g., wheelchair van, gurney van, sedan).
• Ensure all trips within the designated time-frame are covered with suitable transportation providers.
• Handle last-minute trip requests by securing drivers and vehicles under tight timelines.
• Reschedule medical appointments when transportation cannot be arranged.

Qualifications: 

Prior experience in logistics, transportation planning, dispatching, or customer service preferred.

For Immediate Hire email your updated resume to Janice.Akins@RemX.com 

For immediate consideration, please email your resume to Justice.Strickland@remx.com with the subject as "Customer Account Rep"

Pay: $21/hr - BA DEGREE REQUIRED

MUST LIVE WITHIN 25 MILES OF ALPHARETTA, GA. THIS ROLE IS FULLY ONSITE

Work Schedule:

• Monday–Thursday: Shifts vary between 8:00 AM–5:00 PM and 11:00 AM–8:00 PM
• Friday: 8:00 AM–5:00 PM
• Saturdays: Required 2–3 times/month, 8:00 AM–12:00 PM (overtime)
• Flexibility is essential as schedules may change based on business needs

Key Responsibilities:

• Handle 200+ daily inbound/outbound calls with customers 5–29 days past due
• Identify the root cause of delinquency and negotiate solutions
• Maintain a positive and professional attitude during all customer interactions
• Ensure compliance with company policies and procedures
• Support center objectives related to delinquency management

Qualifications:

• Strong verbal communication and phone skills
• Ability to multitask (talk and type simultaneously)
• Customer-focused with a self-starter mindset
• Open to feedback, adaptable to change, and eager to learn
• Required: 4-year college degree

RemX is recruiting for a Trip Operations Specialist in Plantation, FL.

$17 /hr

Onsite in Plantation 

Position Summary:

The Trip Operations Specialist ensures smooth and reliable transportation experiences for members by combining strategic planning with agile, real-time support. This role requires exceptional organizational skills, creative problem-solving, and empathetic communication. Key responsibilities include assigning the most suitable drivers and vehicles for upcoming trips, actively monitoring live dashboards to identify potential disruptions, and swiftly intervening when trips deviate from plan. Throughout all interactions, the specialist upholds a high standard of care, professionalism, and member-focused service.

Responsibilities:

• Review and assign drivers and vehicles to upcoming trips based on member needs (e.g., wheelchair van, gurney van, sedan).
• Ensure all trips within the designated timeframe are covered with suitable transportation providers.
• Handle last-minute trip requests by securing drivers and vehicles under tight timelines.
• Reschedule medical appointments when transportation cannot be arranged.
• Continuously monitor dashboards to identify trips experiencing delays or issues.
• Dispatch drivers for return trips, ensuring timely pickups and smooth transitions.
• Maintain contact with members until issues are resolved and transportation is confirmed.
• Continuously update schedules to reflect changes, cancellations, or reassignments.

Qualifications:

Experience: Prior experience in logistics, transportation planning, dispatching, or customer service preferred.

Skills:

• Strong organizational and multitasking abilities.
• Excellent verbal and written communication.
• High attention to detail and accuracy.
• Ability to remain calm and empathetic under pressure.
• Proactive and self-directed work ethic.

Education: High school diploma or equivalent; additional training in logistics, transportation, or customer service is a plus.

Demonstrate a caring attitude and uphold customer values in every aspect of the role.

For immediate consideration, please email your resume to Justice.strickland@remx.com with the subject as "Warehouse Admin". MUST BE BILINGUAL WITH ENGLISH AND SPANISH

Position: Bilingual Logistics Support Representative
Location: Onsite – Medley, FL 33166
Pay Rate: $20–$23/hour (based on experience; negotiable for the right candidate)
Schedule: Monday–Friday, 7:30 AM – 4:30 PM

Key Responsibilities:

• Maintain logs, reports, and metrics to prevent shipping/picking errors.
• Track inbound deliveries and notify management of potential delays or detention charges.
• Support safety compliance efforts (OSHA and corporate standards).
• Handle freight claims and damaged product disposition.
• Provide customer service to internal and external stakeholders.
• Monitor SOP compliance and assist with packaging/vendor issues.
• Cross-train with warehouse teams to understand product flow and operations.

Qualifications:

• High School Diploma or GED required.
• Minimum 5 years of relevant experience; HVAC industry experience preferred.
• Proficient in Microsoft Office (Excel, Word, PowerPoint); SAP experience preferred.
• Strong communication skills and customer service orientation.
• Must be bilingual in English and Spanish.

RemX Specialty Staffing is looking for Customer Service Representatives for our client in Alpharetta, GA.

Worksite Location: Alpharetta, GA (Full-time onsite)

Must have a completed Bachelor's Degree or higher. 

Wage: $21.00/hr (+$.50 for Bilingual English/Spanish)

Hours: Schedule Monday-Saturday

1. 3 shifts per week 8:00am-5:00pm

• 2 shifts per week 11:00am-8:00pm
• 2 Saturday shifts required per month 8:00am-12:00pm (Mandatory Overtime)

Job Duties

• Use an auto-dialer for outbound/inbound calls whose accounts are 5–29 days past due. Assist them with getting back on track—expect to handle around 200+ calls a day.
• Identify root cause of customer delinquency and generate effective solutions for client and customer using negotiation skills and by educating the customer.
• Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
• Become a productive member of the department (meet quantitative objectives)
• Maintain enthusiastic and positive attitude
• Adhere to appropriate compliance policies and procedures

Desired Skills Set

• Required College Degree (4 Year)
• Proficient in MS Office (Word, Excel, Teams)
• Excellent written and oral communication skills
• Friendliness, tact, efficiency, organization, patience, and the ability to work well under pressure and deadlines are keys to success in this position
• Accuracy is essential to comply with federal & state lending and documentation requirements so good attention to detail is needed
• Ability to multitask is essential
• Eager to learn, positive attitude, and flexibility are also important
• Customer Service background is a plus

LOCATIONS: Onsite in Plantation, FL

Pay: $17/hr.

Start: ASAP

Hours of Operations:

Monday through Friday Days

Title: Healthcare Dispatching Specialist

Responsibilities:

• Exceptional communication skills
• Rescheduling medical transportation appointments
• Ensure trips are completed by promise time
• Perform all shipping tasks required to create satisfied customers.
• Perform all tasks in a timely and economical manner.
• Provide updates to driver and member
• Monitor trip dashboard and pickup times

Requirements:

• Proficient with Microsoft Office (Word, Excel, Power Point)
• 1-2 years of customer support experience preferably dispatch
• Strong communication skills
• Able to manage multiple tasks
• Attention detailed
• Previous Medical Transport dispatching preferred

After reading Job Post you may e-mail your updated resume with relevant experience to:

Kehinde.Sosina@remx.com

Location: Onsite in Plantation FL

Pay: $18

Hours of Operations: We are open Monday - Sunday. Shifts starting at 10am or 11:30am for 40 hour week

Title: Bilingual Healthcare Service Representative - Fluent in Spanish and English

Responsibilities:

Inbound calls only
Respond to and own consumer inquiries and issues
Provide education and status on previously submitted documents and requests
Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance

Requirements:

6 months of customer service experience with the same company
Call Center experience is a PLUS
High School diploma
Goal-driven and detail oriented
Must be able to clear background check

Fluent in both Spanish and English

After completing Remx.com profile feel free to send UPDATED resume with this job title in the subject line to:

Kehinde.Sosina@remx.com

RemX is seeking an Onsite Bilingual (Spanish/English) Logistics Support Clerk 

Onsite - Medley Florida 33166

Pay rate: $20-23  Based on experience

Shift: 7:30-4:30 M-F

Bilingual REQUIRED - must be able to converse in English and Spanish

Experience with SAP Preferred. Some excel knowledge would be beneficial.

Must have some logistics/warehouse background but will be office support only.

Needs to be willing to cross-train with other warehouse positions in the store so that they can understand all parts of the position and product

Qualifications:

Requires at least 5 years related experience. HVAC industry experience preferred.  Requires good verbal and written communication skills. Must have computer literacy in Microsoft Office, including Excel, Word and PowerPoint. Requires some experience with general office applications such as FAX and EDI. Prefer experience using SAP including using queries.

HS Diploma/GED required

For Consideration please email your resume to Janice.Akins@RemX.com 

For immediate consideration, please email your resume to Justice.strickland@remx.com with the subject as "Medical Dispatcher"

Position: Transportation Dispatcher
Location: Onsite – Plantation, Florida
Pay Rate: $17/hour
Schedule: Hours to be determined

Key Responsibilities:

• Coordinate and assign appropriate drivers and vehicles (e.g., wheelchair van, gurney van, sedan) based on member transportation needs.
• Ensure all scheduled trips are covered with suitable transportation providers within the required time frame.
• Respond to urgent, last-minute trip requests by quickly securing drivers and vehicles.
• Reschedule medical appointments when transportation cannot be arranged.
• Monitor trip dashboards in real-time to identify and address delays or issues.
• Dispatch drivers for return trips, ensuring timely pickups and smooth transitions.
• Maintain communication with members until transportation is confirmed and any issues are resolved.
• Update trip schedules regularly to reflect changes, cancellations, or reassignments.

Qualifications:

• Experience: Background in logistics, transportation coordination, dispatching, or customer service is preferred.
• Skills:
  • Strong organizational and multitasking abilities.
  • Excellent verbal and written communication skills.
  • High attention to detail and accuracy.
  • Ability to stay calm and empathetic in high-pressure situations.
  • Self-motivated and proactive work style.
• Education: High school diploma or equivalent required; additional training in logistics, transportation, or customer service is a plus.
• Professionalism: Must demonstrate a caring attitude and uphold customer service values in all interactions.

For Immediate consideration, please email your resume to Justice.strickland@remx.com with the subject as "Sandy Springs CSR".

Location: Fully onsite Sandy Springs, GA 30350 

Hourly Pay: $17hr (weekly pay offered) 

Schedule: Monday-Friday 11:00am-8:00pm or 9:00am-6:00pm 

Start: October 2025

Responsibilities: 

• Respond to customer inquiries with professionalism and efficiency, ensuring timely and comprehensive resolution of issues across multiple communication channels, including phone, chat, and email.
• Gather and assess customer information thoroughly to accurately identify needs, provide effective solutions, and proactively educate customers to reduce repeat contacts.
• Troubleshoot technical and service-related issues, delivering clear guidance and support to ensure customer satisfaction.
• Balance adherence to company policies with customer-centric decision-making, aiming to achieve optimal outcomes for both the business and the customer.
• Log and resolve customer complaints accurately and promptly, maintaining detailed records in internal systems to support continuous service improvement.

Requirements 

• Two to three years of call center experience 
• Excellent tone of voice
• Familiarity with quality assurance
•  Listening skills & ability to display empathy towards our customers.
• Well-spoken and able to professionally respond to customers in writing and verbally.
• Detail-oriented and able to follow procedures involving multiple systems.
•  Well-versed in Microsoft applications – primarily Word, Excel, and Outlook.

RemX is assisting a local client in Alpharetta, GA recruit for Call Center Representatives.

We are interviewing soon and would love to speak with people who are passionate about providing quality customer service and assisting customers with booking travel reservations, placing orders for Gift Cards, Merchandise, and Apple Products.

This is a 6 month contract position.

We have multiple shifts available ranging from 6am-12am. This position requires you to work onsite in Alpharetta, GA

Pay: $20

Responsibilities:

• Deliver excellent customer support through various channels i.e. voice, email, and chat
• Facilitate new travel bookings for a variety of travel products – primarily, Air, Car, and Hotel bookings
• Service existing travel bookings e,g. requests to cancel or change bookings
• Assist customers with order placement for Gift Cards, Merchandise, and Apple products
• Troubleshoot issues that arise for existing orders. i.e. item not delivered, item arrived damaged, etc.
• Monitor and service open issues through completion
• Provide site navigation assistance to customers who are new to self-booking/ordering online
• Educate customers on website functionality in an effort to increase the online adoption rate
• Provide assistance to customers for general banking and rewards inquiries
• Report issues that are surfaced by the customer, including complaints, site production issues, etc.

Requirements:

• High School diploma or equivalent
• A bachelor’s degree is not required, but is a plus
• 1 year of customer service experience in a contact center and/or customer facing retail environment
• Must be professional and articulate with strong interpersonal skills
• Must have a pleasant phone presence and friendly personality
• Strong computer navigation skills, such as the ability to navigate between various tools simultaneously
• Basic proficiency with the Microsoft Office suite
• Ability to read an interpret documents such as procedure manuals and instructions
• Ability to diffuse escalated customers
• Scheduling flexibility is required; there may be shift bids on a quarterly basis which may change your initial shift
• Travel experience is not required, but is a plus!
• Fluency in Spanish is not required, but is a plus!
• Proven proficiency in Spanish and/or willingness to work an overnight shift will earn the CSR a pay differential 

RemX is seeking a Trip Operations Specialist for our client. This role plays are critical in ensuring seamless transportation experiences for members. This position combines proactive trip planning with real-time issue resolution, requiring strong organizational skills, creative problem-solving, and compassionate communication.

The specialist is responsible for assigning appropriate drivers and vehicles to upcoming trips, monitoring live dashboards for potential disruptions, and intervening when trips deviate from plan—all while maintaining a high standard of care and professionalism.

Seeking someone with prior logistics, dispatching, or scheduling work experience. 

• Title:Trip Operations Specialist (CSR)
• Pay: $17 an hour
• Location: Onsite (Plantation, FL 33322)
• Hours: 8am-3am (8-hour shifts, 5 days a week, must be flexible to work any 8-hour shift)

Duties:

• Review and assign drivers and vehicles to upcoming trips based on member needs (e.g., wheelchair van, gurney van, sedan).
• Ensure all trips within the designated timeframe are covered with suitable transportation providers.
• Handle last-minute trip requests by securing drivers and vehicles under tight timelines.
• Reschedule medical appointments when transportation cannot be arranged.

• Continuously monitor dashboards to identify trips experiencing delays or issues.
• Dispatch drivers for return trips, ensuring timely pickups and smooth transitions.

• Maintain contact with members until issues are resolved and transportation is confirmed.

• Continuously update schedules to reflect changes, cancellations, or reassignments.

Experience:

• Prior experience in logistics, transportation planning, dispatching, or scheduling (Required).

Skills:

• Strong organizational and multitasking abilities.
• Excellent verbal and written communication.
• High attention to detail and accuracy.
• Ability to remain calm and empathetic under pressure.
• Proactive and self-directed work ethic.

Education:

High school diploma or equivalent; additional training in logistics, transportation, or customer service is a plus.

Professionalism:

Demonstrate a caring attitude and uphold customer values in every aspect of the role.

We are looking for several Bilingual Temp to Perm CSR Representatives for our client in Plantation, FL. This call center position requires you to have great customer service, empathy, & great job stability.

• Title: Onsite Call Center Representative
• Pay: $18 (Must speak fluent Spanish & English)
• Start date: October
• Location: Plantation, FL
• Hours: Must be flexible to work any 8-hour shift between 7am-11pm 

Job Responsibilities:

• Inbound calls
• Respond to and own consumer inquiries and issues
• Provide education and status on previously submitted authorizations or determination requests
• Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance

Requirements:

• 1 year of customer service experience with the same company
• High School Diploma
• Bilingual (Spanish & English speaking)
• Great job stability

• Title: Customer Service
• Holidays Include: New Year's Day, Memorial Day, Labor Day, July 4th, Thanksgiving, and Christmas
• Shifts: Mon-Fri 10am-8pm (8-hour shift between this time)
• Pay:$17 hourly (Once converted, pay is bumped up to $19 hourly)
• Position Type: Contractual with potential to convert (Timeline is about 30 days, give or take)
• Location: Onsite (Sandy Springs, GA 30350 You must live within 25 miles)

• Benefits start after 90 days
• 80 hours of vacation on your 1st anniversary
• 40 hours of sick time after 90 days

Duties

• • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
• • Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts, and document interactions through internal systems
• • Troubleshoot customer issues over the phone, chat, and email
• • Maintain a balance between company policy and customer benefit in decision-making
• • Receive, document, and resolve customer complaints
• • Handle issues in the best interest of both the customer and the company
• • Meet weekly and monthly KPI expectations
• • Great communication skills and experience working on a team

Experience

• • Prior experience handling calls in a contact center
• • Excellent tone of voice
• • Familiarity with quality assurance
• • Listening skills & ability to display empathy towards our customers.
• • Well-spoken and able to professionally respond to customers in writing and verbally
• • Detail-oriented and able to follow procedures involving multiple systems
• • Well-versed in Microsoft applications – primarily Word, Excel, and Outlook

Our client is looking for CSRs related to either travel or non-travel rewards programs. Both will handle general and account questions for their programs, non-travel will also assist with order placements, shipping and return questions, while travel will help convert points to travel rewards like airline tickets, hotel stays, or car rentals.

Reminders:

• Must have 1-year of year of Call Center experience (Inbound and or Outbound calls)
• Must live within 25 miles of Alpharetta, GA 30005
• Schedules will be selected once all onboarding is completed
• Must provide Education Verification and Employment Verification (7 years of experience or 3 most recent employers that MATCH the resume)

• Employment Type: Permanent
• Location: Onsite in Alpharetta, GA 30005 (Must live within 25 miles. No Exceptions)
• Salary: English speaking $20.00 an hour | Bilingual Spanish & English speaking $21.00 an hour
• Start Date: 11/10
• Schedule: Various schedules available once onboarding is completed, all schedules work 1 weekend day and have the other off.
• Training: 6 Weeks | Mon-Fri 8am-6pm (40-hour shift between those hours)
• Normal Business Hours: 6am-12am Schedules for this class are likely to be afternoon (Must be available to work any 8-hour shift)

Responsibilities:

• Assist customers with navigating the customer website/portal, viewing and using their reward points
• Assist customers experiencing issues with points redemption, etc.
• Inbound calls from customers looking to for assistance with general account information and tasks
• Assist customers with changes and cancelling reservations

Requirements:

• High School Diploma or GED REQUIRED
• 1+ year of experience in call center REQUIRED
• Bilingual Spanish/English is highly preferred
• An articulate demeanor and friendly personality are necessary

RemX Staffing is seeking Onsite Customer Service Representatives!!

• Title: Rewards Customer Service Rep
• Employment Type: Permanent
• Location: Onsite in Alpharetta,  GA 30005 (Must live within 25 miles)
• Salary:  English - $20.00 an hour |  Bilingual Spanish/English $21.00 an hour (AFTER TRAINING)
• Schedule: Various schedules available 

• Summary:

This position is for a Customer Service Representative related to either travel or non-travel rewards programs.  Both will handle general and account questions for their programs, non-travel will also assist with order placements, shipping and return questions, while travel will help convert points to travel rewards like airline tickets, hotel stays, or car rentals.

• Responsibilities:
• Assist customers with navigating the customer website/portal, viewing and using their reward points
• Assist customers experiencing issues with points redemption, etc.
• Inbound calls from customers looking to for assistance with general account information and tasks
• Assist customers with changes and cancelling reservations

• Requirements:
• High School Diploma or GED REQUIRED
• 1+ year of experience in call center REQUIRED
• An articulate demeanor and friendly personality are necessary

For consideration please email your resume to Janice.Akins@RemX.com 

LOCATIONS: Onsite Alpharetta GA (30022)

Pay: $21 per hour (21.50 for bilingual Spanish/English candidates)

Start: November 2025 - Temp to hire

Hours of Operation:

Schedule Monday-Saturday

3 shifts per week 8:00am-5:00pm

2 shifts per week 11:00am-8:00pm

2 Saturday shifts required per month 8:00am-12:00pm (Mandatory Overtime)

Title: Customer Account Representatives - Bachelors Degree Required

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Agent specializing in Customer Service, account Management and Collections. In this fast-paced role, you will be responsible for managing a high volume of inbound and outbound calls on both current and past due accounts. You will be providing account updates, taking payments and maintaining compliance standard.

Qualifications

• At least 1 year in high call volume call center or Customer Service retail experience
• Completed Bachelors Degree
• Professional verbal and written communication
• Attention to detail
• Ability to connect and build repour over the phone
• Able to navigate technical issues independently
• Previous auto dialer experience is a PLUS

Feel free to send UPDATED resume with relevant job experience with this title in the subject line to:

Kehinde.Sosina@remx.com