Atlanta, GA – Contact Center Support

Hybrid Insurance Sales Agent (Warwick, RI)

Property & Casualty | Licensing Provided

The company covers the cost of your P&C license.

You must be able to self-study and pass with a 90%+ score within two attempts.

Direct Hire

Pay: $43,000–$50,830 annually + strong incentives for top sellers

Start Date: As soon as possible

Hybrid 3 days in office, 2 days from home

Training: 8:30am–5:00pm EST

Schedule: Mon–Fri, 8:00am–5:30pm + 1 Saturday/month

Location: Warwick, RI 02886

Company offers Hybrid opportunities (3days in office 2 days from home)

About the Role

This is a sales-driven position focused on helping clients with personal insurance needs. You’ll handle inbound calls and outbound follow-ups, guide customers through coverage options, and close sales.

What You’ll Do

• Sell personal insurance products via phone and email
• Follow up with clients to complete sales
• Maintain licensing through training and CE
• Keep an organized pipeline and prioritize leads
• Clearly explain coverage options to customers

What We Look For

• Stable job history (1+ year per role preferred)
• Competitive, motivated, and numbers-driven
• Consultative sales experience
• Coachable and open to feedback
• Strong self-discipline and ability to study independently

We are partnering with a company offering a unique opportunity for seasoned insurance professionals who want more control, more upside, and more long-term stability.

We’re looking for individuals who are currently:

• Running a captive agency, or
• Working as an independent producer under someone else’s umbrella

This opportunity gives you:

• 100% ownership of your book of business
• The ability to build your own brand with full autonomy
• Higher commissions through established group carrier relationships
• A complete back-office infrastructure (systems, tools, accounting, and operational support)
• Access to top-tier carriers without the burden of negotiating contracts alone

If you’re strong in sales, marketing, and networking—and you’re ready to stop building someone else’s asset—this could be the ideal next move.

Fully commission based on your book of business.

#nowhiring #hirenow

RemX is seeking Onsite Agency Support Representatives for a reputable company in Fremont MI

Pay Rate: $16/hr.

Shift: 8:45am-5:30pm - 45 min lunch // 2–15-minute breaks                                               

Position Details:

• Answer phone calls from agents and back-office staff

• Assist with a multitude of questions pertaining to policy, admin, claims, etc.

• Assist with logging into the portal and entering applications

For consideration please email your resume to Janice.Akins@RemX.com then call Janice @ 901-881-0751 to discuss

Exciting opportunity to join a growing Consumer Experience team! Our client is seeking a customer-focused professional who is passionate about delivering exceptional service and creating positive customer experiences. This contract-to-hire role offers the potential for long-term career growth.

Schedule: Monday-Friday, 8:00 AM - 4:30 PM

Key Responsibilities:

• Support customers via phone, email, chat, SMS, and social media.
• Assist with product inquiries, online orders, returns, warranties, and general support questions.
• Resolve customer concerns with professionalism, patience, and strong problem-solving skills.
• Identify opportunities to enhance customer satisfaction and support e-commerce sales.
• Accurately document customer interactions in CRM systems.
• Meet customer satisfaction, quality, and productivity goals.
• Collaborate with internal teams to stay informed on products, promotions, and process updates.
• Maintain compliance with data privacy and security requirements.

Qualifications:

• 1+ year of inbound customer service or call center experience.
• Excellent verbal and written communication skills.
• Strong multitasking, organization, and attention to detail.
• Ability to remain calm and professional when handling escalated situations.
• Strong computer skills and experience navigating multiple systems.

Preferred:

• Consumer goods, retail, or e-commerce support experience.
• Omnichannel customer service experience.
• Experience with KPIs, sales, retention, or CRM platforms.

#nowhiring #hirenow

Bilingual Customer Service Role

English & Spanish Required

Pay: $19 Minimum $20.50 after conversion(possibly more for outstanding talent)

Location: Onsite Sandy Springs, GA

Shifts available: 10am to 7pm | Monday-Friday

 Responsibilities and Duties

• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts, and document interactions through internal systems.
• Troubleshoot customer issues over the phone, chat, and email.
• Maintain a balance between company policy and customer benefit in decision-making.
• Receive, document, and resolve customer complaints.
• Handle issues in the best interest of both the customer and the company.
• Meet weekly and monthly KPI expectations.
• Great communication skills and experience working on a team.
• A friendly and professional demeanor is always.
• A high attention to detail.
• The ability to multitask.

Critical skills & experience

• Prior experience handling calls in a contact center.
• Excellent tone of voice
• Familiarity with quality assurance
• Listening skills & ability to display empathy towards our customers.
• Well-spoken and able to professionally respond to customers in writing and verbally.
• Detail-oriented and able to follow procedures involving multiple systems.

Pay Rate: $19.00/hour

Location: Jacksonville, FL

Hours: Monday-Friday 8am-4:30pm

Responsibilities

• Deliver outstanding customer support through phone, email, chat, SMS, and social media channels.
• Respond to inquiries regarding products, brand information, website navigation, and customer concerns.
• Assist customers with online order placement, payment processing, returns, exchanges, and order-related issues.
• Educate customers on warranty coverage, repair options, and company policies.
• Turn inbound customer interactions into sales opportunities when appropriate and conduct follow-up outreach as needed.
• Accurately record customer interactions and case details within CRM systems.

Required Qualifications

• Minimum of 1 year of inbound call center or customer service experience.
• Excellent verbal and written communication skills.
• Strong active listening skills and the ability to remain calm and professional when handling challenging customer situations.
• High attention to detail and accuracy.
• Strong organizational and multitasking abilities.
• Professional, friendly, and customer-focused approach.
• Critical thinking and problem-solving capabilities.
• Proficiency with computers, CRM systems, and call center technology.

Preferred Qualifications

• Experience supporting consumer products or retail brands in a call center environment.
• Familiarity with KPI-driven environments and performance metrics.
• Experience providing omnichannel customer support.
• Bilingual (Spanish or French) preferred

Call Call Center Agent Banking preferred

Job Duties:

Manage high-volume inbound and outbound calls with professionalism and efficiency

Assist customers with account inquiries, transactions, and service requests

Resolve issues and complaints while ensuring a great customer experience

Identify customer needs and provide accurate solutions or escalate when necessary

Perform account maintenance tasks such as transfers, stop payments, and updates

Meet individual and team performance goals

(KPIs)

Qualifications:1 year call center (Banking preferred) or:1+ year of customer service, retail, or call center experienceStrong communication and customer service skillsTech-savvy with knowledge of basic computer systems and online toolsHigh school diploma or equivalent requiredBilingual a plusBanking or Financial Service Experience (Preferred)

Our client is seeking a customer-focused professional who is passionate about delivering exceptional service and creating positive customer experiences. This contract-to-hire role offers the potential for long-term career growth.

Pay: $19/Hr.

Schedule: Monday-Friday, 8:00 AM - 4:30 PM

Location: On site Jacksonville, FL

Key Responsibilities:

• Support customers via phone, email, chat, SMS, and social media.
• Assist with product inquiries, online orders, returns, warranties, and general support questions.
• Resolve customer concerns with professionalism, patience, and strong problem-solving skills.
• Identify opportunities to enhance customer satisfaction and support e-commerce sales.
• Accurately document customer interactions in CRM systems.
• Meet customer satisfaction, quality, and productivity goals.
• Collaborate with internal teams to stay informed on products, promotions, and process updates.
• Maintain compliance with data privacy and security requirements.

Preferred:

• Consumer goods, retail, or e-commerce support experience.
• Omnichannel customer service experience.
• Experience with KPIs, sales, retention, or CRM platforms.

Hours: Need availability Monday-Friday 8am-8pm with Rotating Saturdays 8a-5p

Pay: $20hr

Type: Direct Hire - Perm

Responsibilities:

• Handle a high volume of inbound and/or outbound customer calls with professionalism and efficiency
• Assist customers with everyday banking needs, including:
  • Account balances, transactions, and general inquiries
  • Online and mobile banking support
  • Debit/credit card concerns (activation, disputes, fraud alerts)
  • Basic product information (checking, savings, loans, etc.)
• Accurately document all customer interactions in system records
• Resolve issues on first contact whenever possible; escalate complex situations when needed
• Identify opportunities to educate customers or recommend appropriate banking solutions
• Meet performance goals related to call quality, productivity, and customer satisfaction
• Follow all compliance, security, and privacy guidelines to protect customer information

Requirements:

• High school diploma or equivalent
• High volume call center experience
• 1+ year of customer service or call center experience
• Strong communication and active listening skills
• Ability to multitask and navigate multiple systems efficiently
• Basic computer proficiency (Microsoft Office, CRM tools, or similar)
• Banking experience preferred
• Reliable, detail-oriented, and able to work in a fast-paced

LOCATIONS: Onsite Freemont Michigan (49413)

Pay: $16 per hour

Start: August 2026

Temp to Hire

Schedule: Monday – Friday (1st Shift)

Title: Customer Service Agent

Our client is seeking an intake call center agent to assist our insurance clients and prospects with general support questions. This role requires strong customer service skills and ability to listen and resolve.

Key Responsibilities

Respond promptly and thoroughly to customer inquiries and complaints

Document all customer interactions with detailed notes, including actions taken

Communicate and coordinate effectively with other departments next steps

Thoroughly listen to customer request and provide white glove service

Qualifications

Previous inbound call center experience (Plus)

Previous Customer Service Experience (Required)

Proficiency with Microsoft Office applications

Able to work onsite in our Freemont Michigan office

Kehinde.Sosina@remx.com

LOCATIONS: Onsite Fremont Michigan (49413)

Pay: $16

Start: August 2026

1 Year Contracted to Possible Hire

Schedule: Monday – Friday

Title: Administrative Associate

Key Responsibilities

Review and process incoming account change requests from various departments

Update and maintain accurate policy records in internal systems.

Ensure all transactions meet quality, compliance, and productivity standards.

Communicate with internal teams and external organizations to gather or verify information.

Document actions taken and maintain detailed case records.

Support team operations and complete additional tasks as needed.

Provide and organize incoming mail corespondence

Qualifications

Experience researching and resolving complex financial or operational issues

Attention to Detail

Data Accuracy & Integrity

Communication & Collaboration

Time Management & Organization

Please note that visa sponsorship is not available for this position at this time

Aligned in experience resumes can be sent to:

Kehinde.Sosina@remx. com