Atlanta, GA – Contact Center Support

LOCATIONS: Elmwood Park, NJ

Pay: $18.15/hr.

Title: Overnight Data Entry Lab Tech

Contract: Temp To Hire 

Must be able to pass Data Entry and Typing preassessment for role. 

Schedule: Overnight

Example: 10:30am - 4:30pm Monday - Friday some rotating Saturdays

Job Responsibilities:

Comply with Various Health and Safety Standards.
Maintain sanitize working area and routinely clean.
Test patient samples.
Send tests to proper facility.
Document results within database.
Properly dispose of samples after testing.
Wear protective garb at all time when in lab.

Are you looking for a great opportunity and have at least 6 months to 1 year of customer service experience in retail or call center? This is the opportunity for you!

MUST BE AVAILABLE TO WORK ONSITE 

*Must live within 30 miles of Plantation, FL

Location: Onsite 

Start: May 13

Pay: $ $18.00 bilingual 

Hours: Must be available to work between the hours of 7:00AM- 11:00PM and available on weekends

Title: Customer Service Representative 

Job Responsibilities: 

• Inbound calls only 
• Respond to and own consumer inquiries and issues 
• Provide education and status on previously submitted pre-authorizations or pre-determination requests 
• Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance 

Requirements: 

• Prior customer service experience 
• High School diploma 
• Goal-driven and detail oriented 

RemX is seeking A high volume Bilingual Call Center Rep experienced within a customer service environment. You’ll need to be efficient, productive, and thorough when dealing with members over the phone. Strong computer and software navigation skills are critical. You should also be strongly patient-focused and adaptable to changes. Inbound calls for a Healthcare Insurance client. Assisting with coordination of member navigation plans

• Title: Onsite Bilingual Call Center Rep
• Employment Type: Temp to Hire (60-90 day Contract with the possibility to go Perm.)
• Salary: $18 an hour Bilingual (Must speak Spanish and English)
• Industry: Insurance Call Center
• Location: Plantation, FL
• Start: ASAP
  Normal Work Schedule: Monday-Sunday 7am-11pm Every other Weekends during business needs (Must be flexible and open to work any 8 hour shift)

Job Components and Primary Responsibilities:

• Provide concierge and white-glove level service, removing burdens and providing end-to-end resolution for customers
• Serve as a single point of contact for the customer and form a strong relationship to support them
• Own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member
• Research complex issues across multiple databases and work with support resources to own the resolution of all customer issues and anticipate their future healthcare needs or potential opportunities to improve the experience
• Respond to and own consumer inquiries and issues
• Conduct proactive research on assigned member accounts to identify service issues
• Identify gaps in processes and work closely with other departments for process improvement
• Provide education and status on previously submitted pre-authorizations or pre-determination requests
• Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance

Required Qualifications:

• GED / High School Diploma (or higher) REQUIRED
• Bilingual (Spanish and English) REQUIRED
• 1+ year experience in customer service REQUIRED
• Call Center / Health Care / Insurance environment highly preferred!
• Strong computer skills
• Will need background and education verification

Preferred Qualifications:

• Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
• Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
• Sales or account management experience
• Customer Service Experience

#Ramp

Location: Fully onsite in Plantation, FL

Pay: $18/hr for bilingual candidates (English/Spanish)

Hours: Multiple different shifts available between 7am-11pm (Will require at least ONE WEEKEND DAY)

Title: Customer Service Representative 

Job Responsibilities: 

• Inbound calls only 
• Respond to and own consumer inquiries and issues 
• Provide education and status on previously submitted pre-authorizations or pre-determination requests 
• Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance 

Requirements: 

• 1 year of customer service experience with the same company
• High School diploma 
• Goal-driven and detail oriented 

• Title: Remote Patient Access Consultant
• Employment Type: Contract (With Potential for Hire)
• Location: Remote (Equipment is provided)
• ay: $18.00 an hour
• Start Date: 6/24/24
• Schedule: Mon-Fri 8am-9pm EST (Must be flexible to work any 8-hour shift)

Duties

• Provide advance service to patients, providers and caregivers, regarding billing and coding support, prior authorization assistance, benefit verification
• Provide exceptional customer service
• Resolve requests in a timely manner and coordinate with internal and external service providers
• Becomes knowledgeable regarding payer trends and reimbursement trends
• Performs other related duties as assigned

Required

• High school diploma or GED required
• 3+ years of experience working within medical administration
• 6+ months of experience working from home
• Must have high speed internet and a workspace with minimal distractions
• Must be proficient within Microsoft Office Suite
• Must have the proven ability to communicate effectively
• General knowledge of healthcare billing preferred

• Title: Remote Patient Access Consultant
• Employment Type: Contract (With Potential for Hire)
• Location: Remote (Equipment is provided)
• ay: $18.00 an hour
• Start Date: 6/24/24
• Schedule: Mon-Fri 8am-9pm EST (Must be flexible to work any 8-hour shift)

Duties

• Provide advance service to patients, providers and caregivers, regarding billing and coding support, prior authorization assistance, benefit verification
• Provide exceptional customer service
• Resolve requests in a timely manner and coordinate with internal and external service providers
• Becomes knowledgeable regarding payer trends and reimbursement trends
• Performs other related duties as assigned

Required

• High school diploma or GED required
• 3+ years of experience working within medical administration
• 6+ months of experience working from home
• Must have high speed internet and a workspace with minimal distractions
• Must be proficient within Microsoft Office Suite
• Must have the proven ability to communicate effectively
• General knowledge of healthcare billing preferred

LOCATIONS: Remote

Pay: $18/hr.

Duration: Temp to Hire

Hours of Operations: Monday - Friday  8am –9pm (Must have open availability)

Start: End of June 

Title: Remote Patient Consultant

Job Duties:

Assist Patients and Healthcare Providers with billing, authorization, benefit verification and additional healthcare related request 

Track Payer & Reimbursement trends

Perform miscellaneous tasks as assigned

Adheres to appropriate Compliance policies and procedures

Effectively contribute to increasing client Satisfaction 

Location: Knoxville (Onsite)

Pay: $17/hr.

Contract Duration: Contract

Hours of Operations: Monday - Friday (8am –5pm)

Title: Customer Service Agent

Job Responsibilities:

Interface with a CRM-based software UI to update payment status

Escalate issues to team leads as soon as they are realized

Make payments via web portal

Make payments via automated payment processing phone system

Make payments via conversation with Customer Service Reps at Carriers

Keep track of workload and progress each day

Location: Onsite

Pay: $17/hr.

 Contracted position  

Hours of Operations: Monday - Friday (8am –5pm)

Title: Customer Service Agent

Job Responsibilities:

• Interface with a CRM-based software UI to update payment status
• Escalate issues to team leads as soon as they are realized
• Make payments via web portal
• Make payments via automated payment processing phone system
• Make payments via conversation with Customer Service Reps at Carriers
• Keep track of workload and progress each day

Requirements:

• Strong attention to detail and a high level of accuracy in data entry and processing.
• Ability to work independently and efficiently in a fast-paced environment.
• Excellent analytical and problem-solving skills.
• Good organizational and time management skills.
• Effective communication and teamwork abilities.
• Ability to handle confidential information with discretion
• Flexibility to adapt to changing priorities and work schedules.
• +1 Previous B2B Service or STRONG Customer Service 
• Previous payment and insurance experience is a PLUS

Please send  resume with this job title in the subject line to: Shawnte.Bray@remx.com

We are seeking dedicated customer account reps to join our client in Alpharetta, GA. 

Pay: $21 - must have a Bachelors degree or higher 

Start: 5/29/2024

Location: Onsite in Alpharetta, GA – must live within 25 miles of Alpharetta

Work Schedule: must be open to both shifts

 Monday-Friday 

• 3 days per week 8:00am-5:00pm
• 2 days per week 11:00am-8:00pm
• (OT as needed 2 Saturdays per month 8AM-12PM)

Job Duties:

• High Volume inbound/outbound calls
• Process payments and payoffs
• Perform miscellaneous tasks as assigned
• Adheres to appropriate Compliance policies and procedures
• Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
• Ideal for those looking for an entry-level position in the general field of Customer Service, Customer Accounts, and/or Automotive Finance

Requirements: 

• 1 year or more of call center experience 
• Proficient in MS Office (Word, Excel, Teams)
• Excellent written and oral communication skills
• Ability to multitask is essential
• Bachelor's degree required
• MUST RESIDE WITHIN 25 miles of Alpharetta (No exceptions)

 Benefits offered: 

• Medical
• Dental 
• Vision 

For immediate consideration, please email your resume to justice.strickland@remx.com with the subject as "Customer Accounts Rep". 

Location: Knoxville, TN USA

Hours: Monday-Friday 8am-5pm

Start: 5/20/24

Pay: $17

Key Responsibilities:

• Interface with a CRM-based software UI to update payment status
• Escalate issues to team leads as soon as they are realized
• Make payments via web portal
• Make payments via automated payment processing phone system
• Make payments via conversation with Customer Service Reps at Carriers
• Keep track of workload and progress each day

Skills & Abilities:

• Pleasant, calm demeanor on the phones
• Ability to speak confidently
• Excellent command of the spoken English language

For immediate consideration, please email your resume to Justice.Strickland@remx.com with the subject as "Payment Processor"

Location: Onsite Kennesaw, GA

Hybridge Schedule after 90 days  onsite (3 weeks onsite, 2 days remote)

Hours/pay: 16/HR 

• 8am to 5pm shift.

• 10am to 7pm ($0.75/hr. shift differential)  

Job Description: 

• Proactively communicate to all internal and external related parties to exceed customer’s expectations.
• Respond timely and accurately to all incoming customer correspondence along with thorough documentation.
• Receives customers' requests by telephone, email or chat, analyzes requests, provides information requested or ascertains who best can provide the information, and routes the request to the proper person.

QUALIFICATIONS:

• High school diploma or equivalent
• Minimum 1 to 3 years’ experience in customer service, or related transferable skills
• Customer centric and Internet savvy
• Strong MS Office skills

Professional Skills:

• Superior time-management skills.
• Ability to multi-task and stay focused on critical objectives.
• A positive, can-do attitude is a must.
• Able to work in a fast paced, closely integrated team in which customer delight, communication, teamwork and flexibility are essential.

For immediate consideration, please email your resume to Justice.strickland@remx.com with the subject as "Hybrid CSR"

RemX Specialty Staffing is looking for Customer Service Representatives for our client in Alpharetta, GA.

Worksite Location: Alpharetta, GA (Full-time onsite)

Must have a completed Bachelor's Degree or higher. 

Wage: $21.00/hr DOE

Job Duties

• High Volume inbound/outbound calls
• Process payments and payoffs
• Perform miscellaneous tasks as assigned
• Adheres to appropriate Compliance policies and procedures
• Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
• Ideal for those looking for an entry-level position in the general field of Customer Service, Customer Accounts, and/or Automotive Finance

Desired Skills Set

• Required College Degree (4 Year)
• Proficient in MS Office (Word, Excel, Teams)
• Excellent written and oral communication skills
• Friendliness, tact, efficiency, organization, patience, and the ability to work well under pressure and deadlines are keys to success in this position
• Accuracy is essential to comply with federal & state lending and documentation requirements so good attention to detail is needed
• Ability to multitask is essential
• Eager to learn, positive attitude, and flexibility are also important
• Customer Service background is a plus

RemX is looking for Call Center Reps in Costa Mesa. 

Location: Fully onsite, contract to hire

Pay: $22/hr - non bilingual, $23/hr bilingual (English/Spanish) candidates

Hours: 

1pm-9:30pm EST (10am-6:30pm PST)

2:30pm-11pm EST (11:30am-8pm PST)

Title: Customer Service Representative 

Job Responsibilities: 

• Inbound calls only 
• Respond to and own consumer inquiries and issues 
• Provide education and status on previously submitted pre-authorizations or pre-determination requests 
• Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance 

Requirements: 

• 1 year of customer service experience with the same company
• High School diploma 
• Goal-driven and detail oriented 

RemX is hiring for a Laboratory Tech in the Elmwood Park, NJ area.

Pay rate: $18.15/hr (includes shift dif.)

Hours: 11pm-5am / 2am - 11am

Monday to Friday / Tuesday to Saturday shifts 

Contract to hire role depending on attendance and performance after 640 hours

Summary: The specimen processor must maintain departmental production goals to ensure hourly specimen flow to the labs are consistent. In this role, you will prepare samples for shipping, ensuring they are secure and shipped to the correct laboratory. It will also be your responsibility to handle patient medical records with complete accuracy and confidentiality.

Position Responsibilities:

• Receive, identify, label and process specimens as required for processing.
• This includes all labeling of specimen containers and any other materials submitted by the client.
• Enter demographics, transcribe and review all specimen data into the laboratory information system.
• Recognize specimen problems and refer to designated personnel.
• Display the ability to learn and understand specimen types related to test(s) ordered by our clients.
• Adheres to core values, safety, compliance policies and procedures.
• Must Maintain production goals to ensure hourly specimen flow to the labs are consistent (minimum 28-35 cases) per hour Report malfunctioning workstations to management for HELP tickets.
• Disinfect work station before and after use.
• Keep work station neat and clean Must be able identify requisitions that are continually failing to download and have missing information.

Minimum Qualifications:

• High School diploma or equivalent.
• Must pass a typing test.
• Ability to read, write and speak English fluently.
• Will need to pass a typing test and an alphanumeric test.

RemX is seeking an experienced Onsite Call Center Customer Service Agent. You will be responsible for B2B calls, making payments to insurance carriers on behalf of banks for escrow payments on mortgages. The payments will be made utilizing software to generate a payment and then applying that payment via carrier website, automated phone system, or through phone conversations with carrier customer service. 

• Title: Onsite Call Center CSR
• Location: Onsite (Knoxville, TN 37923)
• Pay: $17 an hour
• Start Date: 5/20/24-5/28/24
• Shifts:  Mon-Fri 8am-5pm

?Duties:? 

• Utilize with a CRM-based software UI to update payment status 
• Escalate issues to team leads
• Make payments via web portal, make payments via automated payment processing phone system, make payments via conversation with CSR’s at carriers
• Document workload and progress each day 

 Must Haves:

• Must have 1 year of Call Center experience
• Must have good job stability
• Seeking friendly Payment Processors/Call Center Reps

 Education:

•  High School Diploma or College Degree

#Ramp

• Title: Remote Licensed Healthcare Rep
• Location: Remote (Must Work EST)
• Pay: $20 an hour
• Commission: $50 (per medical policy written)
• Start Date: 6/03/24
• 3 Different Shifts To Choose From:  M-F 8:45am-5:30pm EST (Must choose to work 2 days per week at a later shift time (Any day but Monday), M-F 10:15am-7pm EST (Must choose to work 1 day per week at 11:15am-8pm shift time (Any day but Monday), M-F 11:15am-8pm EST
• Training Hours: Mon-Fri 9am-5:30pm EST (3 weeks) and (1 week of nesting during your regular shift) Must be on camera during training.

Responsibilities:

• Make outbound calls using an automatic dialer
• Manage approximately 150-200 calls a day
• Leave many voicemails
• Must maintain a conversion rate of 20-35% based on the amount of calls you make.
• Must have 2 years of Medicare Sales experience
• Not for profit so mainly serving low income, elderly, veterans - empathetic

Required Must Haves:

• Must be an Active Licensed Healthcare Agent (Within the state you reside in)
• Previous High Sales driven and performance driven environment experience
• Looking for someone who wants to stay and grow with the company

Equipment:

• Equipment will be shipped out and should be received a week prior to starting (Laptop, monitor, 2 headsets, and mouse)

#ramp

• Title: Remote Licensed Healthcare Rep
• Location: Remote (Must Work EST)
• Pay: $20 an hour
• Commission: $50 (per medical policy written)
• Start Date: 6/03/24
• 3 Different Shifts To Choose From:  M-F 8:45am-5:30pm EST (Must choose to work 2 days per week at a later shift time (Any day but Monday), M-F 10:15am-7pm EST (Must choose to work 1 day per week at 11:15am-8pm shift time (Any day but Monday), M-F 11:15am-8pm EST
• Training Hours: Mon-Fri 9am-5:30pm EST (3 weeks) and (1 week of nesting during your regular shift) Must be on camera during training.

Responsibilities:

• Make outbound calls using an automatic dialer
• Manage approximately 150-200 calls a day
• Leave many voicemails
• Must maintain a conversion rate of 20-35% based on the amount of calls you make.
• Must have 2 years of Medicare Sales experience
• Not for profit so mainly serving low income, elderly, veterans - empathetic

Required Must Haves:

• Must be an Active Licensed Healthcare Agent (Within the state you reside in)
• Previous High Sales driven and performance driven environment experience
• Looking for someone who wants to stay and grow with the company

Equipment:

• Equipment will be shipped out and should be received a week prior to starting (Laptop, monitor, 2 headsets, and mouse)

#ramp

• Title: Remote – Patient Access Consultant
• Employment Type: Contract with Potential for Hire
• Location: Remote (Equipment is provided)
• Salary: $18.00 an hour
• Start Date: June 24
• Schedule: 40 hours per week; must be flexible and available between the hours of 8am-9pmEST, Monday-Friday

RESPONSIBILITIES:

• Provides advances service to patients, providers and caregivers, as it relates to, but not limited to: billing and coding support, prior authorization assistance, benefit verification
• Provides exceptional customer service and resolves requests in a timely manner
• Coordinates with internal and external service provides to ensure services are performed in accordance with program policy
• Becomes knowledgeable regarding payer trends and reimbursement trends
• Performs other related duties as assigned

REQUIREMENTS:

• High school diploma or GED required
• 3+ years of experience working within medical administration[REQUIRED]
• 6+ months of experience working from home [REQUIRED]
• Must have high speed internet and a workspace with minimal distractions
• Must be proficient within Microsoft Office Suite
• Must have the proven ability to communication effectively
• General knowledge of healthcare billing preferred

If you are looking for a LONG-TERM opportunity!!

 RemX is hiring for three different departments within the same company

Pay:$21.00 

Location: Onsite in Alpharetta, GA 

CANDIDATE MUST RESIDE WITHIN 25 MILES OF ALPHARETTA, GA

Work Schedule:

• Dependent on Department (Open Availability required) 8am-5pm, 9am-6pm, 11am-8pm
• Overtime offered as needed
• Must be flexible, schedule may change with business needs

 Must have at least 2 years of Call Center experience 

Job stability 

Any experience in banking, finance, collections is a plus 

Job Duties:

• High Volume inbound/outbound calls
• Must have Bachelor degree 
• Process payments and payoffs
• Perform miscellaneous tasks as assigned
• Adheres to appropriate Compliance policies and procedures
• Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
• Ideal for those looking for an entry-level position in the general field of Customer Service, Customer Accounts, and/or Automotive Finance

If you are interested please send your resume to shawnte.bray@remx.com 

Processor opportunity  in Elmwood Park, New Jersey, this position requires a candidate comfortable with data entry and good typing skills.

Temp to Hire 

Location: Onsite 

Pay:$18.15

Shift: overnight 

Description :

• Processors take incoming samples and input data into the computer system 
• Receive, identify, label, and process specimens as required for processing.
• Ability to handle all specimen types.
• Multi-task between different types of requisitions.
• Maintain departmental production goals to ensure hourly specimen flow to the labs are consistent.
• Review, transcribe, and enter demographic and specimen data into the laboratory information system with 100% accuracy.
• Recognize specimen problems and refer to designated personnel.

Additional Skills & Qualifications :

• High school diploma / GED
• Ability to work overnight
• 30 WPM
• Comfortable with human samples

Must have an active health insurance license

$20/hr + Commission

Hours: Mon-Friday - must be open to working until 8pm 1 or 2 times per week

Responsibilities

• You'll be using the knowledge that you bring to the role by helping others with Medicare
• The candidate will provide excellent customer service with a mostly outbound call model
• The candidate will need to be a team player
• Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs

Qualifications

• Current Health insurance license in your state of residence
• High speed internet access (>15 mbps)
• Minimum 2 years of sales experience

for immediate consideration, please email your resume to justice.strickland@remx.com with the subject as Licensed Health Agent. - Please only email if you have an active health license. 

RemX is recruiting for Full time and Part time Payment Processor's for a client in Knoxville, TN.

Calling all Teachers looking for a summer job!

Retirees looking to stay busy!

College Students looking for work during the summer!

This is a contract opportunity and 100% onsite. Contract is 6-8 weeks+, could be longer depending on business needs.

In this role you will be responsible for making payments to Insurance Carriers on behalf of Banks for escrow payments on mortgages.

Monday to Friday or three days per week!

Hours of operations: 8am to 5pm (either 6hrs or 8hrs day)

$17/hr

Key Responsibilities:

• Maintain a positive, empathetic, and professional attitude toward potential customers at all times.
• Reach out to potential customers through various channels.
• Knowledgeable in our products and services.
• Ensure daily performance goals are met.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the outbound sales process.
• Ensure customer satisfaction and provide professional support.

RemX is recruiting for Full time and Part time Payment Processor's for a client in Knoxville, TN.

Calling all Teachers looking for a summer job!

Retirees looking to stay busy!

College Students looking for work during the summer!

This is a contract opportunity and 100% onsite. Contract is 6-8 weeks+, could be longer depending on business needs.

In this role you will be responsible for making payments to Insurance Carriers on behalf of Banks for escrow payments on mortgages.

Monday to Friday or three days per week!

Hours of operations: 8am to 5pm (either 6hrs or 8hrs day)

$17/hr

Key Responsibilities:

• Maintain a positive, empathetic, and professional attitude toward potential customers at all times.
• Reach out to potential customers through various channels.
• Knowledgeable in our products and services.
• Ensure daily performance goals are met.
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the outbound sales process.
• Ensure customer satisfaction and provide professional support.

Location: Knoxville (Onsite)

Pay: $17/hr.

Contract Duration: Contract

Hours of Operations: Monday - Friday (8am –5pm)

Title: Customer Service Agent

Job Responsibilities:

Interface with a CRM-based software UI to update payment status

Escalate issues to team leads as soon as they are realized

Make payments via web portal

Make payments via automated payment processing phone system

Make payments via conversation with Customer Service Reps at Carriers

Keep track of workload and progress each day

LOCATIONS: Kennesaw, GA (must live 25 miles or less from office)

Hybrid – 3 days in office, 2 days remote (First 90 days will be 100% in office)

Pay: $16 - $18.25 (Shift Dependent)

9am to 6pm $16-17

10am to 7pm ($0.75/hr. shift differential)

11am to 8pm ($1.25/hr. shift differential).

Title: Account Representative

Summary: This role interacts extensively with our customers to develop relationships; ensuring ultimate customer satisfaction and returning customers.

Job Responsibilities:

Proactively communicate to all internal and external related parties to exceed customer’s expectations.

Respond timely and accurately to all incoming customer correspondence along with thorough documentation.

Receives customers' requests by telephone, email or chat, analyzes requests, provides information requested or ascertains who best can provide the information, and routes the request to the proper person.

Demonstrates ownership of customer requests with follow through, documentation and complete resolution.

Assists in returns and replacements as needed.

Analyzes transactions, corrects records, and adjusts errors.

Provide accurate information regarding pricing and availability of in-stock items.

Communicates with other departments for order completion.

Resolves customer questions related to orders, places orders where opportunity is present.

Maintains 90% minimum average in customer service and sales area quality assurance reviews.

Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required.

Manage time effectively, meet personal goals and work effectively with other members of the distribution team.

Report any system or product inaccuracies timely.

Follow company policies and procedures.

Performs other all duties as assigned.

LOCATIONS: Alpharetta GA (Onsite - Must live 25 miles or less from office)

Pay: $21 (Bachelors Required)

Duration: Temp to Hire

Hours of Operations:

Monday - Thursday 8am –9pm

Friday 8am - 5pm 2

Saturdays a month OT 8am - 12pm

Must be flexible, schedule may change with business needs

Start: 5/29

Title: Customer Account Rep

Job Duties

High Volume inbound/outbound calls
Process payments and payoffs
Perform miscellaneous tasks as assigned
Adheres to appropriate Compliance policies and procedures
Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
Ideal for those looking for an entry-level position in the general field of Customer Service, Customer Accounts, and/or Automotive Finance

RemX is currently hiring for a Bilingual Customer Service Representative in the Manassas, VA area.

Contract to Hire

Hours: Tuesday to Saturday from 9am to 6pm.

MUST be bilingual in English and Spanish. 

POSITION SUMARY:

The Dispatcher is responsible for the management of efficient timely service to all clients.  This includes the supervision of all installations and delivery services. The position also includes customer service, driver management, and performance reporting.  The dispatcher will work and communicate closely with drivers, installers and warehouse personnel to ensure clients receive timely deliveries and excellent customer service.  The dispatcher is also responsible for communicating effectively with offsite routing and scheduling personnel to ensure accurate and complete documentation of delivery freight.

ESSENTIAL FUNCTIONS:

• Works with customers, account management, and operations to manage installation and delivery service.
• Communicate with drivers and installers to ensure timely delivery.
• Communicate with schedulers and warehouse personnel to verify accurate staging, delivery and removal of freight.
• Responsible for sorting and preparing all delivery paperwork.
• Ability to operate routing software to effectively manage drivers
• Works with and assists drivers and customer to problem solve and provide excellent customer service.
• Manages incidents/accidents that may occur and reports appropriately to Corporate Safety team.
• Responsible for communicating cancelled or rescheduled deliveries to end customer and client.
• Other duties as assigned.

SKILLS & ABILITIES:

• Minimum of 3 years of Logistics/Supply Chain, Dispatching, Transportation, Engineering, Business Analyst/Project Management.
• Strong knowledge of local highway systems where drivers will be operating.
• Working knowledge of DOT and Hours-of-Service (HOS) regulations for Commercial operators.
• This position requires interaction with internal/external customers.  Ability to communicate effectively across all levels of management, peers, and clients is necessary.

• Excellent problem-solving, task prioritization, follow-up, and customer service skills required.
• Intermediate computer proficiency in Excel and Word.

EDUCATION & EXPERIENCE:

• High school diploma or equivalent
• Prior dispatch experience a plus