Atlanta, GA – Contact Center Support

RemX is seeking Onsite Agency Support Representatives for a reputable company in Fremont MI

Pay Rate: $16/hr.

Shift: 8:45am-5:30pm - 45 min lunch // 2–15-minute breaks                                               

Position Details:

• Answer phone calls from agents and back-office staff

• Assist with a multitude of questions pertaining to policy, admin, claims, etc.

• Assist with logging into the portal and entering applications

For consideration please email your resume to Janice.Akins@RemX.com then call Janice @ 901-881-0751 to discuss

Bilingual Customer Service Role

English & Spanish Required

Pay: $19 Minimum $20.50 after conversion(possibly more for outstanding talent)

Location: Onsite Sandy Springs, GA

Shifts available: 10am to 7pm | Monday-Friday

 Responsibilities and Duties

• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
• Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts, and document interactions through internal systems.
• Troubleshoot customer issues over the phone, chat, and email.
• Maintain a balance between company policy and customer benefit in decision-making.
• Receive, document, and resolve customer complaints.
• Handle issues in the best interest of both the customer and the company.
• Meet weekly and monthly KPI expectations.
• Great communication skills and experience working on a team.
• A friendly and professional demeanor is always.
• A high attention to detail.
• The ability to multitask.

Critical skills & experience

• Prior experience handling calls in a contact center.
• Excellent tone of voice
• Familiarity with quality assurance
• Listening skills & ability to display empathy towards our customers.
• Well-spoken and able to professionally respond to customers in writing and verbally.
• Detail-oriented and able to follow procedures involving multiple systems.

RemX is seeking Direct Hire Call Center Agents with Banking experience for a reputable company located in Alpharetta GA.

Fully onsite - Direct Hire ( No contract)

• Banking Experience Preferred

• 1 year call center, High volume 100cpd (might consider someone who handled 50+cpd)

• Will consider someone with retail/customer service experience

• Seeking agile and adaptive candidate • Experience with metrics/KPIs 

Call Center Specialist

Schedule: Monday to Friday and rotating Saturdays (2-3 per month)

• -Hours of operation are 7am-7pm M-F and 7a-4pm Saturday.? 
• Our representatives work 8-hour shifts within these operating hours.? 
• Our representatives work every other Saturday and get 1 weekday off between Tuesday and Friday if they are working Saturday for that week.  
• Schedule: Monday to Friday and rotating Saturdays (2-3 per month)
• Hours: 8am to 5pm EST
• Address: Alpharetta, GA 30005 (Must be within 20-25 miles)
• Fully onsite - Direct Hire
• Pay: $20

• Title: Customer Service Retention & Sales Representative (Call Center Rep)
• Location: Onsite (Augusta, GA 30907)
• Pay: $17.00/hour + Monthly Performance Bonuses (Top performers average an additional $400-$450+ per month, with high achievers earning significantly more.)
• Start Date: August
• Schedule: Flexible availability required between 8:00 AM and 8:00 PM EST. (Shift assignments may change based on business needs. Top-performing agents receive priority during shift selection.)
• Career Growth: This position offers potential for permanent placement based on performance, attendance, and hours worked.

• Handle inbound customer calls regarding service concerns, account changes, and disconnect requests
• Build rapport quickly and deliver an outstanding customer experience
• Retain customers by identifying needs and offering effective solutions
• Present service options, upgrades, promotions, and retention offers
• Upsell and cross-sell products when appropriate
• Educate customers on Frontier and Verizon offerings
• Navigate multiple systems while maintaining accurate documentation
• Meet performance goals related to customer satisfaction, retention, quality, and sales
• Follow call handling procedures and compliance guidelines
• Resolve customer concerns with professionalism, empathy, and confidence

Job Title - Customer Service Retention & Sales Representative

Location: Augusta GA ( onsite)-- 621 NW Frontage Rd, 2nd Floor, Augusta GA, 30907

Hours: Need people who can work any shift from 8 am to 8 pm EST (they may have shift changes last minutes so need to be pretty flexible)

Best agents get the shift bid if they do a good job

Sometimes hire onto perm once they get to their hours - We have conversion hours and they will consider converting after they reach their hours

Pay Rate: $17/hr

Performance Based Bonuses - avg $400 - $450 per month - Best WOW make a lot more.

Start Date; August 10th

Training - 

·                    Training is for 4 weeks.

Contact Center Ops (Reporting & AP)

Jacksonville, FL 32218

Monday-Friday, 8am-5pm

$21-$24/hour | Contract-to-Hire Overview

• Support leadership by transforming high-volume operational data into clear, executive-ready reports and presentations. This role also supports accounts payable processes, helping ensure invoices are tracked, processed, and paid on time. ResponsibilitiesManage contact center and operational reporting.
• Create executive-level reports and presentations using PowerPoint, Canva, and Copilot.
• Analyze data, identify trends, and communicate insights.
• Prepare materials for business reviews and leadership meetings.
• Ensure reporting accuracy and timely distribution.
• Support AP functions, invoice tracking, accruals, and payment resolution.
• Maintain records and assist with month-end activities.
• Drive process improvements across reporting and finance workflows.
• Qualifications2+ years in reporting, contact center operations, AP, or related support roles.
• Strong data analysis and executive reporting skills.
• Advanced PowerPoint and Excel proficiency.
• Experience in high-volume reporting environments.
• Strong organization and attention to detail.

Are you a natural problem-solver who loves turning tough conversations into positive outcomes? Do you thrive in a fast-paced environment where every call is a chance to make an impact? If so, this role is for you.

We’re looking for motivated, customer-focused Retention Specialists to join our team and help customers stay connected to the products and services they value.

What You’ll Do

• Engage with customers through inbound and outbound retention calls
• Promote and retain company products and services
• Negotiate and process save/service order requests with confidence
• Deliver exceptional customer service on every call
• Communicate clearly about fees, policies, and account adjustments
• Identify customer needs and recommend the best solutions
• Follow structured call flows to ensure a smooth customer experience
• Demonstrate strong active listening and problem-solving skills
• Meet key performance goals including call quality, retention rate, and customer satisfaction

Pay: $17/hr + Full Benefits

Location: Onsite in Augusta, GA

Schedule: Monday–Friday, between 8:00 AM–8:00 PM EST

What Makes You a Great Fit

• You’re patient, tactful, and calm under pressure
• You enjoy helping customers and finding solutions
• You’re motivated by goals and love hitting performance targets
• You communicate clearly and professionally
• You’re comfortable navigating structured processes and call flow

Job description

Full-Time | Flexible Schedule Between 8:00 AM - 8:00 PM EST

Pay: $17 hourly (weekly pay offered)

Location: Augusta GA, (ONSITE)

We are seeking a Customer Care & Sales Representative to deliver exceptional customer service while identifying opportunities to retain customers and recommend products or services that meet their needs.

Responsibilities

• Handle customer interactions via phone with professionalism and empathy.
• Resolve customer concerns and present retention solutions and save offers.
• Identify opportunities for upselling and cross-selling products and services.
• Process account updates, service requests, and customer transactions accurately.
• Explain products, pricing, promotions, and service options clearly.
• Meet customer satisfaction, retention, and sales performance goals.

Qualifications

• Strong customer service, communication, and problem-solving skills.
• Sales experience or demonstrated sales aptitude preferred.
• Ability to multitask across multiple systems in a fast-paced environment.
• Comfortable meeting retention and sales-related goals.
• Technical troubleshooting skills a plus.
• Flexible availability between 8:00 AM and 8:00 PM EST.

Preferred Experience

• 2+ years of call center or high-volume customer service experience.
• Retention, save desk, subscription, or account management experience.
• Inside sales, upselling, cross-selling, or consultative sales experience.
• High School Diploma/GED.
• Must be 18 years of age or older.

Hours: Monday-Friday with Rotating Saturdays 8a-5p

Pay: $20hr

Duration: Direct Hire permanent role

Start: ASAP

Location: Fully onsite in Alpharetta, GA.

Responsibilities:

1. Handle a high volume of inbound and/or outbound customer calls with professionalism and efficiency
2. Assist customers with everyday banking needs, including:
   1. Account balances, transactions, and general inquiries
   2. Online and mobile banking support
   3. Debit/credit card concerns (activation, disputes, fraud alerts)
   4. Basic product information (checking, savings, loans, etc.)
3. Accurately document all customer interactions in system records
4. Resolve issues on first contact whenever possible; escalate complex situations when needed
5. Identify opportunities to educate customers or recommend appropriate banking solutions
6. Meet performance goals related to call quality, productivity, and customer satisfaction
7. Follow all compliance, security, and privacy guidelines to protect customer information

Requirements:

1. High school diploma or equivalent
2. High volume call center experience
3. 1+ year of customer service or call center experience
4. Strong communication and active listening skills
5. Ability to multitask and navigate multiple systems efficiently
6. Basic computer proficiency (Microsoft Office, CRM tools, or similar)
7. Banking experience preferred
8. Reliable, detail-oriented, and able to work in a fast-paced environment