Northeast Hub (serving PA, NJ, NY)

Customer Support Specialist

Location: Onsite – Manchester, NY 14504

Pay Rate: $23–$25 per hour (DOE)

Employment Type: Contract-to-Hire

Schedule: Monday–Friday, 8:00 AM–5:00 PM

Position Overview: We are looking for a Customer Support Specialist to assist a busy office and manufacturing operation. This role is well suited for someone who is organized, detail-oriented, and enjoys supporting customers through efficient and accurate order processing.

Key Responsibilities:

Process customer quotes, orders, and service requests with accuracy

Communicate clearly and professionally via email (minimal phone support)

Follow established processes and internal procedures

Manage multiple priorities while maintaining strong attention to detail

Learn and adapt to new systems, tools, and customer requirements

Qualifications: High school diploma or equivalent2–3 years of experience in customer service, order processing, or inside sales

Prior office-based experience required

Proficient in Microsoft Office

Office Clerk

Pay: $20 per hour

Location: Buffalo, NY

Employment Type: Contract to Hire

About the Company

We are a chemical distribution company that supplies industrial and commercial chemical products while ensuring accurate order fulfillment, regulatory compliance, and excellent customer service.

Position Summary

The Office Clerk supports daily office operations by maintaining records of business transactions and assisting with customer service, order processing, and administrative tasks. This role is essential to keeping office and order workflows organized and efficient.

Essential Duties and Responsibilities

• Prepare outgoing mail and correspondence, including emails and faxes
• Perform receptionist and customer service duties, including counter sales and phone inquiries
• Process customer orders by providing unit pricing, shipping dates, anticipated delays, and any additional required information
• Prepare bills of lading using proper chemical shipping descriptions and weight details
• Operate standard office equipment such as computers, calculators, and duplicating machines
• File documents and maintain organized filing systems
• Perform additional administrative tasks as assigned

Ocean Export Specialist

Location: Bensenville, IL 31407 (100% On-site)

Schedule: Mon–Fri, 8:00 AM – 5:00 PM

Pay: $25/hr | Type: Contract-to-Hire

Overview:

We’re seeking a detail-oriented Ocean Export Specialist to manage export operations, ensure documentation compliance, and deliver top-tier service in a fast-paced logistics environment.

Key Responsibilities:

·        Enter and manage shipment data in internal systems

·        Track and trace exports; communicate status updates

·        Ensure regulatory and customer compliance

·        Coordinate with carriers, drayage partners, and internal teams

·        Process documentation and customs filings

·        Maintain SOP consistency; complete billing and delay notifications

·        Escalate issues as needed

Qualifications:

·        Bachelor’s degree preferred

·        Experience in ocean export/logistics a plus

·        Excellent communication and organizational skills

·        Proficient in Microsoft Office

·        Stable and reliable work history

We are seeking a motivated and customer-focused Account Manager to serve as the primary point of contact for assigned clients. The Account Manager will be responsible for building strong relationships, ensuring client satisfaction, and supporting business growth by managing accounts from onboarding through ongoing support.

Key Responsibilities

• Serve as the main point of contact for assigned client accounts
• Build and maintain strong, long-term client relationships
• Understand client needs and coordinate internally to ensure expectations are met
• Manage account activity, including follow-ups, issue resolution, and service updates
• Collaborate with internal teams to ensure timely and accurate delivery of services
• Monitor account performance and identify opportunities for growth or improvement
• Prepare and maintain accurate client documentation and records
• Address client concerns professionally and escalate issues when needed

We are seeking a detail-oriented Data Entry Specialist to accurately enter, maintain, and manage large volumes of data within designated systems. The ideal candidate will ensure data accuracy and completeness while supporting daily business operations through efficient data organization and validation.

Key Responsibilities

• Accurately enter large volumes of data into designated databases and systems
• Maintain and update data records to ensure accuracy, consistency, and completeness
• Validate data for errors, inconsistencies, and missing information
• Review and correct data discrepancies in a timely manner
• Organize, manage, and retrieve data efficiently to support business operations
• Follow data entry procedures and quality control standards
• Protect sensitive and confidential information at all times

Qualifications

• Proven experience in data entry or administrative roles preferred
• Strong attention to detail and high level of accuracy
• Proficiency with data entry software, spreadsheets, and basic office applications
• Ability to manage large volumes of data efficiently

Are you looking for an opportunity to get out of retail? Ready to join a team with awesome growth potential? We’re looking for a motivated Sales Assistant who’s eager to learn, grow, and step into a professional environment where your attention to detail and customer service skills truly matter.

Key Responsibilities

Customer & Order Support

• Provide general customer service support to ensure a positive customer experience.
• Communicate customer and vendor order changes to the Account Manager in a timely manner.
• Maintain customer portals with up-to-date information.
• Enter customer quotes into the database.
• Record customer feedback in Sales Order line notes.
• Responsible for accurate and timely Sales Order entry in the database.

Vendor & Quote Management

• Create vendor quotes using the RFQ template; send, follow up, record feedback, and communicate updates internally.
• Maintain the Quote Application file, ensuring all vendor responses are properly recorded.
• Expedite open vendor purchase orders and document vendor feedback in expedite notes.

Program & Reporting Support

• Assist with quarterly program reviews.
• Support Account Managers with open order reports.
• Manage/open IPS operator shortage reports.
• Work weekly open order/shortage reports in Excel and send updates to customers.
• Handle program billings and consolidate invoices as needed.
• Update contract pricing for programs and support contract review processes.