Tampa, FL

RemX is seeking Bilingual Customer Service Representatives for a reputable client located in Sandy Springs GA

Pay rate: $19.00/hour starting pay

Schedule & Location

• Shift: 10:00 AM - 7:00 PM, Monday-Friday
• Hybrid Schedule: 3 days remote / 2 days onsite
• Office Location:
  • Sandy Springs, GA

Key Responsibilities

• Must have Call Center or Contact Center Experience
• Professionally handle incoming customer inquiries and resolve issues promptly.
• Gather customer information, assess needs, provide solutions, and document interactions.
• Support customers via phone, email, and chat.
• Troubleshoot customer concerns and maintain customer satisfaction.
• Receive, investigate, and resolve customer complaints.
• Balance customer needs with company policies and procedures.
• Meet weekly and monthly KPI metrics.
• Collaborate effectively with team members.
• Maintain a professional, friendly demeanor.
• Demonstrate strong attention to detail and multitasking abilities.

RemX is seeking Call Center Specialists - Little Rock AR

Direct Hire - NO Contract

• -Hours of operation are 7a-7pm M-F and 7a-4pm Saturday.? 
• Our representatives work 8-hour shifts within these operating hours.? 
• Our representatives work every other Saturday and get 1 weekday off between Tuesday and Friday if they are working Saturday for that week.  

Address: Little Rock, Arkansas 72223(Must be within 20-25 miles)

Fully onsite - Direct Hire ( No contract)

Pay: $19 per hour  

Essential Job Functions

• Manages high volume inbound and outbound calls in a timely manner.
• Greets customers on the telephone professionally and promptly.
• Follows communication scripts provided for given topics.
• Responds to phone or email inquiries of a specific or general nature.
• Determines appropriate response or direction for a caller.

Requirements:

• Banking Experience Preferred

• 1 year call center, High volume 100cpd (might consider someone who handled 50+cpd)

• Will consider someone with retail/customer service experience

• Seeking agile and adaptive candidate

• Experience with metrics/KPIs 

For immediate consideration please email updated resumes to Janice.Akins@RemX.com