Tampa, FL

RemX is seeking a Call Center Customer Service Agent. You will be responsible for processing payments for Insurance Carriers on behalf of Banks for escrow payments on mortgages. You will make payments in various ways, via software, Carrier website, automated phone system, or through phone conversations with Carrier Customer Service Reps.

• Title: Customer Service Agent (Billing & payment processing for B2B)
• Type: Temp
• Location: Onsite (Knoxville, TN 37923)
• Pay: $18
• Start Date: TBD
• Business Hours: Mon-Fri 8am-5pm EST

Duties

• Interface with a CRM-based software UI to update payment status
• Escalate issues to Leads
• Make payments via web portal
• Make payments via automated payment processing phone system
• Make payments via conversation with Customer Service Carrier Reps
• Keep track of workload and progress each day

Customer Servi Position Title: Customer Service Agent Bilingual Spanish is a plus

Location: Onsite - Knoxville, TN

Pay: $18.00

Start: May 2026

Hours: M-F 8am-5pm

Job type: Full Time/Contract

Key Responsibilities:

· Interface with a CRM-based software UI to update payment status

· Escalate issues to team leads as soon as they are realized

· Make payments via web portal

· Make payments via automated payment processing phone system

· Make payments via conversation with Customer Service Reps at Carriers

· Keep track of workload and progress each day

Skills & Abilities:

· Pleasant, calm demeanor on the phones

· Ability to speak confidently

· Excellent command of the spoken English language

Education & Experience:

· High School Diploma or a minimum of three (3) years in a similar role

Desired Traits:

Growth Mindset, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Developmentce Associate