Tampa, FL

RemX is seeking a Call Center Customer Service Agent. You will be responsible for processing payments for Insurance Carriers on behalf of Banks for escrow payments on mortgages. You will make payments in various ways, via software, Carrier website, automated phone system, or through phone conversations with Carrier Customer Service Reps.

• Title: Customer Service Agent (Billing & payment processing for B2B)
• Type: Temp
• Location: Onsite (Knoxville, TN 37923)
• Pay: $18
• Start Date: TBD
• Business Hours: Mon-Fri 8am-5pm EST

Duties

• Interface with a CRM-based software UI to update payment status
• Escalate issues to Leads
• Make payments via web portal
• Make payments via automated payment processing phone system
• Make payments via conversation with Customer Service Carrier Reps
• Keep track of workload and progress each day

Customer Servi Position Title: Customer Service Agent Bilingual Spanish is a plus

Location: Onsite - Knoxville, TN

Pay: $18.00

Start: May 2026

Hours: M-F 8am-5pm

Job type: Full Time/Contract

Key Responsibilities:

· Interface with a CRM-based software UI to update payment status

· Escalate issues to team leads as soon as they are realized

· Make payments via web portal

· Make payments via automated payment processing phone system

· Make payments via conversation with Customer Service Reps at Carriers

· Keep track of workload and progress each day

Skills & Abilities:

· Pleasant, calm demeanor on the phones

· Ability to speak confidently

· Excellent command of the spoken English language

Education & Experience:

· High School Diploma or a minimum of three (3) years in a similar role

Desired Traits:

Growth Mindset, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Developmentce Associate

RemX is assisting a Digital Payment company in Knoxville, TN seeking friendly Payment Specialist Representatives to handle Vendor questions, escalations, and be able to walk customers through basic troubleshooting or setup processes. Not a B2C position. Not a high-volume dialer position.

Potential Start date: Mid May and Beginning of June

Contract to Hire Opportunity

$18/hr

Monday-Friday 8am-5pm

Key Responsibilities:

• Assists home owners make payments off their escrow account, missing payments, payment changes, logging into portals, etc.
• Experience speaking with Businesses through various channels.
• Maintain a positive, empathetic, and professional attitude toward potential customers at all times
• Ensure daily performance goals are met.
• Keep records of customer interactions, transactions, comments, and complaints.
• Ensure customer satisfaction and provide professional support.

Requirements:

HS Diploma

1 1/2 - 2 years job longevity w/in same company

1 year call center familiarity discussing payment and vendor information.

About the Role

We are seeking Customer Service Representatives to support insurance escrow payments on behalf of banks and mortgage services. This is an entry-level, transaction-driven customer service role in a structured, professional environment.

Representatives are responsible for processing approximately 65–70 payments per day using online carrier portals, automated phone systems (IVR), and outbound calls to insurance carrier customer service departments.

Knoxville, TN 37923

$18/hour | Monday–Friday, 8:00 AM–5:00 PM

Long-term contract

Onsite Role | Onsite Interviews

What You’ll Be Doing

• Process insurance escrow payments using internal CRM-based software
• Complete payments through:
  • Insurance carrier websites
  • Automated phone/IVR systems
  • Outbound calls to insurance carrier customer service teams
• Accurately update and track payment status in the system
• Use written procedures and industry manuals to resolve payment issues
• Work across multiple screens and documents at the same time
• Track daily workload and progress
• Escalate issues to team leads as needed
• Maintain a professional, calm, and friendly phone presence

What We’re Looking For

• Strong customer service experience required
• Comfortable speaking on the phone in a professional, transaction-focused manner
• Ability to meet daily productivity and quality expectations
• Confident communicator with excellent spoken English
• Strong computer skills and ability to multitask across systems
• Reliable attendance and consistent work history