Tampa, FL

RemX is seeking a Team Lead for a Call Center in Knoxville, TN.

This is a Direct Hire Opportunity

$22/hr

Monday to Friday 8am to 5pm

Please submit an updated resume to andrea.knodt@remx.com with Subject "Lead" for immediate review.

Job Summary

Seeking a dynamic and results-driven Team Lead to oversee approximately 18 Customer Service Agents. The ideal candidate will possess strong leadership skills, a passion for innovation, and the ability to drive team success. Prior Banking environment experience helpful.

Key Responsibilities

• Guide and mentor a team of CSAs to meet project goals and KPIs.
• Conduct regular performance reviews and provide constructive feedback.
• Serve as the primary liaison between team members and senior management.
• Identify inefficiencies and implement process enhancements to improve productivity and service quality.
• Support onboarding and ongoing training initiatives.
• Foster a culture of learning and professional growth.

Required Skills & Qualifications

• Previous experience as a Team Lead/Supervisor
• CRM experience
• Excellent communication, problem-solving, and decision-making skills.
• Ability to manage multiple priorities 

Customer Service Representatives needed – Onsite in Plantation, FL

Pay:

• $18.00/hour if bilingual (English/Spanish)

Schedule:

• TBD
• May include one weekend day

Location:

• Onsite in Plantation, FL FULLY ONSITE MUST COMMUTE TO OFFICE

Start: January 2026

Job Overview: We are seeking a dedicated Customer Service Representative to join our team in Plantation, FL. This role is ideal for individuals who are passionate about helping others and thrive in a fast-paced, inbound call center environment.

Key Responsibilities:

• Handle inbound calls only
• Respond to and resolve consumer inquiries and issues
• Educate customers on the status of previously submitted per-authorizations or per-determination requests
• Meet performance goals in areas such as:
• • Efficiency
  • Call quality
  • Customer satisfaction
  • First call resolution
  • Attendance

Qualifications:

• Minimum 6 months of customer service experience with the same employer
• High School Diploma required
• Strong attention to detail and goal-oriented mindset

RemX is seeking Onsite Bilingual Customer Service Representatives for a local Insurance Company. This position requires you to have great customer service experience and empathy.

Must be flexible with schedule

Hours: start time can be anywhere between 9am-11:30am, 8 hour shift (Will require to work at least ONE WEEKEND DAY)

Onsite only

Contract to hire opportunity

Mut be Fluent in English and Spanish

Job Responsibilities:

• Inbound calls only
• Respond to and own consumer inquiries and issues
• Provide education and status on previously submitted pre-authorizations or pre-determination requests
• Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance

RemX Staffing is currently seeking P&C Insurance Reps. Must have an active P&C License.

Remote - Must Reside in Boston, MA, St. Joseph, MO, Keene, NH or Atlanta, GA

• Hourly rate: $25/hour
• Bonus Plan: Uncapped variable compensation averaging $2,000/month, with potential to exceed $7,000/month

Key Responsibilities:

• Sell personal insurance products via phone/email
• Follow up with clients to complete sales
• Maintain licensing through training and continuing education
• Keep an organized pipeline and prioritize leads
• Explain insurance coverage clearly to clients

Job Description

• Quote and sell insurance products
• Advise/consult prospective customers on what is the best coverage
• Offer expert advice on appropriate insurance coverage and options, ensuring prospects receive the best possible guidance based on
• their circumstances.
• Use multiple systems to run reports and verify the accuracy of information provided by potential insureds
• regarding their insurance and driving history.
• Explain coverage details and payment options to customers, ensuring they fully understand their policies.
• Conduct outbound follow-up on unsold internet leads, identifying opportunities to convert them
• into satisfied customers.
• Assist existing customers with policy changes and other service needs when customer service is not
• available.
• Follow up on underwriting department requests to ensure compliance and improve policy retention.
• Attend sales meetings, seminars, and educational activities to stay current with market trends, regulations,
• and maintain state licensing.

Requirements:

• Property and Casualty license
• Strong communication and sales skills
• Ability to work across multiple systems/screens

Work Environment:

• Remote: 80% home-based (must live within 80 mi of St. Joseph MO)
• Training: 2 months in-person (Mon–Fri, 8:30am–5:00pm)
• Post-Training Schedule: Evening shifts ending at 8:00pm (Mon–Fri) and 5:00pm (Sat); 1 in 3 Saturday rotation

 Position Title: Customer Service Agent Bilingual Spanish is a plus

Location: Onsite - Knoxville, TN

Pay: $18.00

Start: February 2026

Hours: M-F 8am-5pm

Job type: Full Time/Contract

Key Responsibilities:

· Interface with a CRM-based software UI to update payment status

· Escalate issues to team leads as soon as they are realized

· Make payments via web portal

· Make payments via automated payment processing phone system

· Make payments via conversation with Customer Service Reps at Carriers

· Keep track of workload and progress each day

Skills & Abilities:

· Pleasant, calm demeanor on the phones

· Ability to speak confidently

· Excellent command of the spoken English language

Education & Experience:

· High School Diploma or a minimum of three (3) years in a similar role

Desired Traits:

Growth Mindset, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development

CSR- RemX is assisting a Digital Payment company in Knoxville, TN seeking friendly Payment Specialist Representatives to handle Vendor questions, escalations, and be able to walk customers through basic troubleshooting or setup processes. Not a B2C position. Not a high-volume dialer position.

Permanent Opportunity

$20/hr.

Monday-Friday - 10:00 am - 7:00 pm (.50 sift differential for EST) or 11:00 am - 8:00 pm (plus .50 shift differential)

Training - Monday - Friday - 9:00 am to 6:00 pm for 4-6 weeks

Key Responsibilities:

Assists B2B Vendors with payments, missing payments, payment changes, logging into portals, etc.

Experience speaking with Businesses through various channels.

Maintain a positive, empathetic, and professional attitude toward potential customers at all times

Ensure daily performance goals are met.

Keep records of customer interactions, transactions, comments, and complaints.

Ensure customer satisfaction and provide professional support.

Permanent Placement- Remote Opportunity

UNCAPPED COMMISSION!!

Opportunities in Georgia, Massachusetts, New Hampshire, & Missouri

Training Length: 8 weeks

Training Schedule: 8:30am-5:00pm , M-F

Post-Training Schedule:

· Evening shifts ending at 8:00pm Monday-Friday and ending at 5:00pm on Saturdays.

· There is a 1 in 3 Saturday rotation

· Will work a 9-hour Monday shift with a 7-hour shift later in the week

Job Description

• Quote and sell insurance products
• Advise/consult prospective customers on what is the best coverage
• Offer expert advice on appropriate insurance coverage and options, ensuring prospects receive the best possible guidance based on
• their circumstances.
• Use multiple systems to run reports and verify the accuracy of information provided by potential insureds
• regarding their insurance and driving history.
• Explain coverage details and payment options to customers, ensuring they fully understand their policies.
• Conduct outbound follow-up on unsold internet leads, identifying opportunities to convert them
• into satisfied customers.
• Assist existing customers with policy changes and other service needs when customer service is not
• available.
• Follow up on underwriting department requests to ensure compliance and improve policy retention.
• Attend sales meetings, seminars, and educational activities to stay current with market trends, regulations,
• and maintain state licensing.

Permanent Placement- Remote Opportunity

UNCAPPED COMMISSION!!

Opportunities in Georgia, Massachusetts, New Hampshire, & Missouri

Training Length: 8 weeks

Training Schedule: 8:30am-5:00pm , M-F

Post-Training Schedule:

· Evening shifts ending at 8:00pm Monday-Friday and ending at 5:00pm on Saturdays.

· There is a 1 in 3 Saturday rotation

· Will work a 9-hour Monday shift with a 7-hour shift later in the week

Job Description

• Quote and sell insurance products
• Advise/consult prospective customers on what is the best coverage
• Offer expert advice on appropriate insurance coverage and options, ensuring prospects receive the best possible guidance based on
• their circumstances.
• Use multiple systems to run reports and verify the accuracy of information provided by potential insureds
• regarding their insurance and driving history.
• Explain coverage details and payment options to customers, ensuring they fully understand their policies.
• Conduct outbound follow-up on unsold internet leads, identifying opportunities to convert them
• into satisfied customers.
• Assist existing customers with policy changes and other service needs when customer service is not
• available.
• Follow up on underwriting department requests to ensure compliance and improve policy retention.
• Attend sales meetings, seminars, and educational activities to stay current with market trends, regulations,
• and maintain state licensing.

Permanent Placement- Remote Opportunity

UNCAPPED COMMISSION!!

Opportunities in Georgia, Massachusetts, New Hampshire, & Missouri

Training Length: 8 weeks

Training Schedule: 8:30am-5:00pm , M-F

Post-Training Schedule:

· Evening shifts ending at 8:00pm Monday-Friday and ending at 5:00pm on Saturdays.

· There is a 1 in 3 Saturday rotation

· Will work a 9-hour Monday shift with a 7-hour shift later in the week

Job Description

• Quote and sell insurance products
• Advise/consult prospective customers on what is the best coverage
• Offer expert advice on appropriate insurance coverage and options, ensuring prospects receive the best possible guidance based on
• their circumstances.
• Use multiple systems to run reports and verify the accuracy of information provided by potential insureds
• regarding their insurance and driving history.
• Explain coverage details and payment options to customers, ensuring they fully understand their policies.
• Conduct outbound follow-up on unsold internet leads, identifying opportunities to convert them
• into satisfied customers.
• Assist existing customers with policy changes and other service needs when customer service is not
• available.
• Follow up on underwriting department requests to ensure compliance and improve policy retention.
• Attend sales meetings, seminars, and educational activities to stay current with market trends, regulations,
• and maintain state licensing.

Permanent Placement- Remote Opportunity

UNCAPPED COMMISSION!!

Opportunities in Georgia, Massachusetts, New Hampshire, & Missouri

Training Length: 8 weeks

Training Schedule: 8:30am-5:00pm , M-F

Post-Training Schedule:

· Evening shifts ending at 8:00pm Monday-Friday and ending at 5:00pm on Saturdays.

· There is a 1 in 3 Saturday rotation

· Will work a 9-hour Monday shift with a 7-hour shift later in the week

Job Description

• Quote and sell insurance products
• Advise/consult prospective customers on what is the best coverage
• Offer expert advice on appropriate insurance coverage and options, ensuring prospects receive the best possible guidance based on
• their circumstances.
• Use multiple systems to run reports and verify the accuracy of information provided by potential insureds
• regarding their insurance and driving history.
• Explain coverage details and payment options to customers, ensuring they fully understand their policies.
• Conduct outbound follow-up on unsold internet leads, identifying opportunities to convert them
• into satisfied customers.
• Assist existing customers with policy changes and other service needs when customer service is not
• available.
• Follow up on underwriting department requests to ensure compliance and improve policy retention.
• Attend sales meetings, seminars, and educational activities to stay current with market trends, regulations,
• and maintain state licensing.

Start Date: Mid-February

Pay $20/hour

Location: Remote Equipment Provided

Shift: Monday-Friday; 8am-5pm EST or 8am-4pm CST

**Need to remain flexible in case there are changes with business needs**

Job Details :

· Deal directly with both internal and external customers via telephone, email and live chat

· Handle/respond to customer inquiries and complaints promptly and thoroughly

· Obtain and evaluate all relevant information to handle inquiries and complaints

· Process entry level orders and credits

· Follow up on unresolved issues and drive resolution

· Capture detailed notes on all inquiries including action taken to resolve issue

· Communicate and coordinate with other departments

· Ability to understand/read equipment drawings and look up parts

· Other duties and projects as assigned by the Leadership Team

Additional Details:

· B2B experience is a plus

· This is not a scripted call center - focused on QA and first call resolution

Customer Service Bilingual Spanish (English and Spanish) Representatives needed for  a REMOTE position.  This position requires you to have great customer service and empathy.

Please submit your UPDATED resume to andrea.knodt@remx.com for immediate review.  "Remote CC" in subject line.

Start: Feb 2026

Location: REMOTE

Hours: Must be flexible to work 8 hours between 8am-11pm (Will require at least ONE WEEKEND DAY)

Title: Customer Service Representative

Job Responsibilities:

• Inbound calls only
• Respond to and own consumer inquiries and issues
• Provide education and status on previously submitted pre-authorizations or pre-determination requests
• Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance

Requirements:

• Must be bilingual in Spanish and English
• 1 year of customer service experience with the same company
• High School diploma
• Goal-driven and detail oriented

Customer Service Bilingual Spanish (English and Spanish) Representatives needed for  a REMOTE position.  This position requires you to have great customer service and empathy.

Please submit your UPDATED resume to andrea.knodt@remx.com for immediate review.  "Remote CC" in subject line.

Start: Feb 2026

Location: REMOTE

Hours: Must be flexible to work 8 hours between 8am-11pm (Will require at least ONE WEEKEND DAY)

Title: Customer Service Representative

Job Responsibilities:

• Inbound calls only
• Respond to and own consumer inquiries and issues
• Provide education and status on previously submitted pre-authorizations or pre-determination requests
• Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance

Requirements:

• Must be bilingual in Spanish and English
• 1 year of customer service experience with the same company
• High School diploma
• Goal-driven and detail oriented

Customer Service Bilingual Spanish (English and Spanish) Representatives needed for  a REMOTE position.  This position requires you to have great customer service and empathy.

If not bilingual Spanish resume will not be reviewed.

Please submit your UPDATED resume to andrea.knodt@remx.com for immediate review.  "Remote CC" in subject line.

Start: Feb 2026

Location: REMOTE

Hours: Must be flexible to work 8 hours between 8am-11pm (Will require at least ONE WEEKEND DAY)

Title: Customer Service Representative

Job Responsibilities:

• Inbound calls only
• Respond to and own consumer inquiries and issues
• Provide education and status on previously submitted pre-authorizations or pre-determination requests
• Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance

Requirements:

• Must be bilingual in Spanish and English
• 1 year of customer service experience with the same company
• High School diploma
• Goal-driven and detail oriented