Tampa, FL

Do you have a Growth Mindset, are you a Problem Solver? Work for the fastest growing digital payments platform in the insurance industry for 30 days under contract and earn a permanent role to see where this can take you! Our client's talented, ambitious, and innovative team of professionals work collectively to disrupt, pioneer, add value, to solve challenges for our customers and their insureds

Location: Knoxville, TN 37923

Pay: $16

Shift: Monday-Friday 11:00am - 8:00pm with 30 minute lunch

The Customer Service Agent is an entry-level role into the overall Customer Service group. The agents are responsible for making payments to Insurance Carriers on behalf of Banks for escrow payments on mortgages. Success in this role can lead to Customer Service Representative roles with added responsibility.

Key Responsibilities: 

• Escalate issues to team leads as soon as they are realized
• Make payments via web portal, automated payment processing phone system, and through conversation with Customer Service Reps 
• Keep track of workload and progress each day

Qualifications:

• High School Diploma or Equivalent 
• 1 year of recent call center experience
• Previous Insurance or Real Estate Experience 
• Data Entry
• Attention to Detail
• Pleasant, calm demeanor on the phones
• Ability to speak confidently

Be willing to undergo a background check, education and employment verifications 

Upcoming Training Start dates: 10/31/2022 and 11/7/2022

Location: Plantation, FL 33313

Pay: $16.00-17.00 ($17.50 Per Hour to a Spanish bilingual candidate who passes the language test assessment)

Schedule: 40 hour work week between 7:00am-11:00pm. You must be open to any shift in those hours, weekend availability is required! Shift bids with tenure and performance in mind

The Customer Service Care Coordinator is responsible for providing compassionate customer service and issue resolution to our members. Direct phone - based customer interaction to answer and resolve a wide variety of inquiries. Join our client in the contract to hire opportunity to make a difference in the lives of millions, that's something we can all be proud of!

Job Components and Primary Responsibilities:

• Serve as a single point of contact for the customer and form a strong relationship to support them
• Own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member
• Research complex issues across multiple databases and work with support resources to own the resolution of all customer issues and anticipate their future healthcare needs or potential opportunities to improve the experience
• Conduct proactive research on assigned member accounts to identify service issues
• Provide education and status on previously submitted pre-authorizations or pre-determination requests
• Meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance

Expectations:

This is high volume, customer service environment. You'll need to be efficient, productive, and thorough dealing with our members over the phone. Strong computer and software navigation skills are critical. You should also be strongly patient-focused and adaptable to changes.

Required Qualifications:

• High School Diploma / GED (or higher) 
• Recent Call Center Experience 
• Minimum of 3+ years of Customer Service Experience

Preferred Qualifications:

• Health Care/Health Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)  

Pay: $16.00-$17.00 based on experience ($.50 differential for Spanish bilingual)
Schedule: 8 hour shift between 7:00am-11:00pm. You must be open to any shift in those hours, weekend availability is required!
Start date: 10/17/2022
This role is temp to perm!

In this role you will:

• Provide concierge and white-glove level service, removing burdens and providing end to end resolution for customers
• Respond to and own consumer inquiries and issues
• Conduct proactive research on assigned member accounts to identify service issues
• Identify gaps in processes and work closely with other departments for process improvement
• Meet performance goals of a high volume customer service environment, including efficiency, call quality, customer satisfaction, first call resolution, and attendance

Requirements:

• Reliable high speed internet
• 1 year of recent call center experience(in the last 5 years)

RemX wants you to bring your Healthcare Billing and Claims experience to our customer, on site in Sarasota, FL! This is an immediate opening, and is a direct hire opportunity!

$19-$23 per hour
Monday through Friday | 1st shift schedule!

Responsibilities:
-Work all assigned items detailing account information
-Customer Service for patient inquiries via the phone
-Follow up on insurance processing and input
-Liaison between insurance carriers and patients

Requirements:
-Must be comfortable in a client facing role
-Strong multi-tasking skills, ability to prioritize
-Strong Microsoft Office skills
-Insurance claims experience strongly preferred
-Excellent customer service experience required

RemX is looking for experienced Customer Service Agents to work as Travel Rewards Customer Service Representatives for a major tech-based company in Alpharetta, GA 30005.

Onsite: Alpharetta, GA 30005 (Location is off Windward Parkway/Exit 11)

Pay: $17.50 an hour (Additional $1 per hour for Bilingual Spanish)

Training: 4-6 weeks Monday-Friday between 9am to 7pm – No time can be missed

Hours of Operation: 24 hours a day 7 days a week

Shift: Set 40-hour work week within hours of operation - weekend availability is required

Responsibilities:

• Inbound calls from customers looking to book travel either using their rewards that have been accumulated or purchasing travel using their payment card.
• Assist customers with changes and cancelling reservations
• Assist customers with navigating the customer website/portal, viewing and using their reward points
• Assist customers experiencing issues with points redemption, etc.

Qualifications:

• REQUIRED - High School Diploma or Equivalent
• Preferred - 1 year of recent work experience with travel, airlines, hotels, or car rentals
• Preferred - Bilingual Spanish/English
• Preferred - Call center customer service experience
• Articulate demeanor and friendly personality
• Excellent standard of written and verbal communication skills
• Exemplary work ethic and the ability to take initiative and work independently
• Strong organizational, multi-tasking, and prioritizing skills within a fast-paced environment.
• Interest in travel and/or world history are appreciated, but not required.

RemX wants you to bring your empathy and compassion to this on site Customer Service role in Bonita Springs, Florida!

$17/hour
Monday-Friday | 8:00am-5:30pm
On site in Bonita Springs!

Start date: 10/10/22

Responsibilities:

•Receive, document and respond to all contacts including member, client and pharmacy inquiries about company PBF benefits, policies and procedures

•Investigate and resolve member complaints and concerns in cooperation with company Provider Network and other company departments

•Provide ongoing education and support to company PBF membership or clients in regards to benefits, policies and procedures

•Research and assist with point of sale issues, claim adjudication and succinct documentation of tasks resolution or steps taken to complete

•Excellent Attendance, Able to follow schedule, complete tasks or other duties as assigned within policy

Qualifications:

•2 years incoming Call Center experience

•Critical thinking/analytical skills

•Very empathetic

•Leadership skills

•Think out of the box

•Outstanding customer service skills

We are looking for a friendly Customer Service Representative to handle customer questions, escalations, and be able to walk customers through basic troubleshooting or setup processes. This is a *direct hire* entry level role, for Customer Service and Technical Support focused individuals.

Pay: $18-$22 depending on experience
Location: Knoxville, TN. 37923
Schedule: 1st & 2nd shift available | Monday - Friday

Key Responsibilities:

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels (i.e., phone, email, chat, etc.).
• Resolve customer complaints and de-escalate situations or escalate to team lead or Manager and/or other internal resources necessary
• Knowledgeable in our products and services
• Keep records of customer interactions, transactions, comments, and complaints.
• Communicate and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional support.