Tampa, FL

RemX is seeking Payment Processors/ Customer Service Agents

Type: Contract

Location: Onsite (Knoxville, TN 37923)

Pay: $18

Start Date: ASAP

Business Hours: Mon-Fri 8am-5pm EST

Duties:

• Interface with a CRM-based software UI to update payment status
• Escalate issues to Leads
• Make payments via web portal
• Make payments via automated payment processing phone system
• Make payments via conversation with Customer Service Carrier Reps
• Keep track of workload and progress each day

RemX is seeking Accounts Payable/ Contact Center Specialists for a company in Jacksonville FL

 Mon - Fri 8-5

$20 - $24/hr. (negotiable)

Temp to Hire

This role will blend Accounts Payable with Contact center performance through accurate reporting, insights, and executive-ready presentations, while also processing PO-based invoices in SAP to support timely payment. This role partners closely with Operations, Workforce Management, and Finance/Shared Services.

 Qualifications

• Experience with WFM tools/contact center platforms and familiarity with AP automation (imaging/OCR), vendor portals, and vendor statement reconciliations.
• Power BI and/or Tableau plus advanced querying/automation (e.g., DAX, SQL, Power Query, VBA) to build/maintain dashboards and reduce manual reporting.
• SAP (or similar ERP) experience with PO-based invoice processing, including 3-way match (PO/GR/Invoice) and variance/blocked invoice resolution; strong attention to detail and internal-controls mindset.
• Experience using Microsoft Copilot (or similar AI productivity tools) to summarize information, draft communications, and improve reporting efficiency while maintaining data confidentiality.
• Strong Excel skills (pivots, lookups, data cleanup) and comfort working with KPIs, trends, and large datasets.
• Experience creating executive-level reporting and presentations (e.g., WBR/MBR/QBR) with clear visuals and concise storytelling.
• Power BI (data modeling, DAX measures, and publishing/maintaining dashboards) and strong data visualization practices. SQL or strong data querying skills (pulling, joining, and validating data from multiple sources). Reporting automation experience (Power Query, VBA, or similar) to reduce manual effort and improve repeatability.
• Experience with WFM tools and/or contact center platforms and familiarity with AP automation (imaging/OCR), vendor portals, and vendor statement reconciliations.2+ years experience in contact center reporting/operations analytics, AP invoice processing, or a combined operations support role.
• Experience with PowerPoint, Canva, Copilot